SUPPORT ANALYST FIRST LINE (DUTCH)
Descripción de la oferta de empleo
Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
Identify, evaluate and prioritize customer problems and complaints.
Analyze customer problems and formulate plans of resolution.
Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
Evaluate new services, processes and technologies introduced at the helpdesk.
Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
Work with departmental staff to promote, develop, and maintain strong customer service values.
Escalate unresolved issues to support leads, designated (Client) service group.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 22/10/2024
- 20/01/2025
Requisitos del puestorequirements: native speaker of dutch (netherlands or belgium) or french (belgium)... we welcome all native dutch or french speakers from any location to join our project, with the only requirement being the ability to attend the session at our barcelona office... com/project/tahoe-nl?/fill?id313=df029......
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