SUPPORT ANALYST FIRST LINE (FRENCH)
Descripción de la oferta de empleo
• Identify, evaluate and prioritize customer problems and complaints.
• Analyze customer problems and formulate plans of resolution.
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
• Evaluate new services, processes and technologies introduced at the helpdesk.
• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements • Work with departmental staff to promote, develop, and maintain strong customer service values.
• Escalate unresolved issues to support leads, designated (Client) service group.
Detalles de la oferta
- Grupo Crit
- Sin especificar
- 16/10/2024
- 14/01/2025
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