SUPPORT ANALYST FIRST LINE (FRENCH-ENGLISH)
Descripción de la oferta de empleo
• Identify, evaluate and prioritize customer problems and complaints.
• Analyze customer problems and formulate plans of resolution.
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
• Evaluate new services, processes and technologies introduced at the helpdesk.
• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements • Work with departmental staff to promote, develop, and maintain strong customer service values.
• Escalate unresolved issues to support leads, designated (Client) service group.
Detalles de la oferta
- Grupo Crit
- Sin especificar
- 31/08/2024
- 29/11/2024
Proficiency in english, spanish, and french is essential to cater to our international clientele... respond promptly to guest inquiries and requests via phone, email, whatsapp, and in person, using english, spanish, or french as required... operational support: resolve guest issues and meet their needs......
In tuition the first year and 6... job with us and other partner english academies... with us you only pay the first year (madrid lifestyle 1... you are hired and sign a contract on the first day at work orientation... canterbury english teaching academy one year madrid lifestyle & tefl programs......
Able to communicate clearly and effectively in written and spoken english... we focus on customer service, sales, and technical support solutions for clients worldwide... strive for first contact resolution to resolve driver and passenger queries efficiently and satisfactorily... 000€ gross per year......
Able to communicate clearly and effectively in written and spoken english... we focus on customer service, sales, and technical support solutions for clients worldwide... strive for first contact resolution to resolve driver and passenger queries efficiently and satisfactorily... 000€ gross per year......
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• fluency in french or german (b2/c1 level at least)... • good command of english language, at least b2/c1 level... • solid understanding of software engineering concepts... about the skills and tools... • a chance to be promoted twice a year and a clearly defined career path with salary forecast......
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