SUPPORT ANALYST FIRST LINE (FRENCH-ENGLISH)
Descripción de la oferta de empleo
* Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
* Identify, evaluate and prioritize customer problems and complaints.
* Analyze customer problems and formulate plans of resolution.
* Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
* Evaluate new services, processes and technologies introduced at the helpdesk.
* Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
* Work with departmental staff to promote, develop, and maintain strong customer service values.
* Escalate unresolved issues to support leads, designated (Client) service group.
* Mandatory languages: French and proficient English
* Workplace: Presential in business hours at Tenerife – Hybrid with remote working till 75% will be evaluated past 6 months depend business requirements and individual performance-
* Basic PC Skills
* Good communication skills
* Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
* Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
* Basic understanding of the principles, theories, and practices of group dynamics and/or team development
* Basic Business Development:, Results Focused, Initiative
* Customer-oriented
* Experience: No specific experience is required (initial training)
Detalles de la oferta
- Crit Interim España ETT
- Sin especificar - Sin especificar
- Sin especificar
- 16/11/2024
- 14/02/2025
Proficiency in english, spanish, and french is essential to cater to our international clientele... respond promptly to guest inquiries and requests via phone, email, whatsapp, and in person, using english, spanish, or french as required... operational support: resolve guest issues and meet their needs......
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