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SUPPORT ANALYST FIRST LINE (FRENCH-ENGLISH)

Santa Cruz de Tenerife - Santa Cruz de Tenerife

Descripción de la oferta de empleo

Responsibilities

* Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
* Identify, evaluate and prioritize customer problems and complaints.
* Analyze customer problems and formulate plans of resolution.
* Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
* Evaluate new services, processes and technologies introduced at the helpdesk.
* Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
* Work with departmental staff to promote, develop, and maintain strong customer service values.
* Escalate unresolved issues to support leads, designated (Client) service group.

* Mandatory languages: French and proficient English
* Workplace: Presential in business hours at Tenerife – Hybrid with remote working till 75% will be evaluated past 6 months depend business requirements and individual performance-
* Basic PC Skills
* Good communication skills
* Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
* Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
* Basic understanding of the principles, theories, and practices of group dynamics and/or team development
* Basic Business Development:, Results Focused, Initiative
* Customer-oriented
* Experience: No specific experience is required (initial training)
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Detalles de la oferta

Empresa
  • Crit Interim España ETT
Localidad
Dirección
  • Sin especificar - Sin especificar
Tipo de Contrato
  • Sin especificar
Fecha de publicación
  • 17/12/2024
Fecha de expiración
  • 17/03/2025
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