SUPPORT ANALYST FIRST LINE (GERMAN-ENGLISH)
Descripción de la oferta de empleo
• Identify, evaluate and prioritize customer problems and complaints.
• Analyze customer problems and formulate plans of resolution.
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
• Evaluate new services, processes and technologies introduced at the helpdesk.
• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
• Work with departmental staff to promote, develop, and maintain strong customer service values.
• Escalate unresolved issues to support leads, designated (Client) service group.
• Mandatory languages: German
• Basic PC Skills
Good communication skills
Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
Basic understanding of the principles, theories, and practices of group dynamics and/or team development
Basic Business Development:, Results Focused, Initiative
Customer-oriented
• Experience: No specific experience is required (initial training)
Detalles de la oferta
- Crit Interim España ETT
- Sin especificar - Sin especificar
- Sin especificar
- 16/11/2024
- 14/02/2025
In tuition the first year and 6... job with us and other partner english academies... with us you only pay the first year (madrid lifestyle 1... you are hired and sign a contract on the first day at work orientation... canterbury english teaching academy one year madrid lifestyle & tefl programs......
Requisitos del puestoexperience in high quality customer service support would be ideal (b2c) good and professional communication skills native level of german plus fluent level of english knowledge of local or spanish language would be an asset but not required for the job data updates process good......
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Operational support: resolve guest issues and meet their needs promptly and effectively, especially in situations where immediate supervisory support is not available... proficiency in english, spanish, and french is essential to cater to our international clientele... respond promptly to guest inquiries......
• languages : spanish, english ( fluent ) • microsoft office: excel ( high) and valuable power bi or dashboards... descripció de l'ofertadescripció de l'ofertapara importante empresa en crecimiento y expansión, precisamos incorporar a una persona para trabajar en nuestro departamento comercial como business......
Requisitos del puesto great level of english... looking for a job? we need teachers willing to learn and teach english... we have our own way of teaching and we help you with it... part time or full time......
Requisitos del puestorequisitos fluent english language education background technical and administration business... the goal of the position is to bring support to the different areas of the port business field... the learning journey is offering you local and global business assignments, functional......
• fluency in french or german (b2/c1 level at least)... • good command of english language, at least b2/c1 level... • eagerness to learn about new technologies and solutions... • effective communication skills and the ability to work in a team... • lots of teambuilding activities, trips, hobby groups......
Fluent in the requested language working proficiency in english previous sales experience (preferably b2b) experience with crm... relocation package a permanent presence of coaches who will facilitate your personal and professional development established a career path to grow within the project......
Experience teaching business, general english and exams: fce, cae,cpe, bec, toefl,toeic, ielts, pet, ket, ect... we are recruiting native english teachers to work as teachers in company, adult & young learner groups... ideally we are seeking this candidates: team worker, flexibility, good presentation......
