SUPPORT ANALYST FIRST LINE (LAS PALMAS - DUTCH)
Descripción de la oferta de empleo
• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
• Identify, evaluate and prioritize customer problems and complaints.
• Analyze customer problems and formulate plans of resolution.
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
• Evaluate new services, processes and technologies introduced at the helpdesk.
• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
• Work with departmental staff to promote, develop, and maintain strong customer service values.
• Escalate unresolved issues to support leads, designated (Client) service group.
Requisitos mínimos • Mandatory languages: Dutch
• Basic PC Skills
Good communication skills
Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
Basic understanding of the principles, theories, and practices of group dynamics and/or team development
Basic Business Development:, Results Focused, Initiative
Customer-oriented
• Experience: No specific experience is required (initial training)
Contrato: Temporal Educación mínima: ESO Nivel profesional: Empleado
Detalles de la oferta
- Grupo Crit
- Temporal, jornada completa
- 30/08/2024
- 28/11/2024
We focus on customer service, sales, and technical support solutions for clients worldwide... strive for first contact resolution to resolve driver and passenger queries efficiently and satisfactorily... we offer multilingual support in various languages tailor-made to the needs of our diverse markets......
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