TEAM LEAD CONCIERGERIE (W/M/X) - PERMANENT CONTRACT - IBIZA
Descripción de la oferta de empleo
As a Team Lead Concierge, based in Ibiza, you will play a central role within the Client Experience & Concierge team for Spain destinations. You will be responsible for providing personalized support to our clients, coordinating concierge teams, and developing a network of high-quality partners. Your mission will be to ensure excellent service and a unique experience while supporting a team of concierges in delivering bespoke services.
Objectives
Client Management and Support
Welcome clients and organize their personalized arrival and stay.
Coordinate the organization of events and manage quotes for services and experiences.
Ensure the smooth running of stays and maintain continuous client satisfaction.
Create client schedules and oversee support provided by local teams.
Personalize each client’s experience and build loyalty with an international client portfolio.
Occasionally perform check-ins and check-outs.
Development of the Local Partner Network
Manage relationships with existing partners.
Expand the range of experiences and source new partners in the proposed destinations.
Create and update destination guides, services, and experiences in multiple languages.
Administrative Management and Process Improvement
Oversee client and supplier invoicing and update concierge tools.
Develop communication materials and contribute to the optimization of existing processes and tools.
Management of the Concierge Team in Ibiza
Lead the team (recruitment, training, monitoring, and support).
Monitor the team’s performance KPIs, generate reports, and communicate with the Regional Director.
Collaborate with the wider concierge team to adjust global tools and processes based on identified needs.
Perks
🎂 1 day off for your birthday
🍽️ Meal vouchers
💻 Laptop (Mac)
📱A business cell phone
🚀 Year-round events
Process:
HR Call
Manager interview
Business Case with the manager
Interview with the Regional Director Spain
Detalles de la oferta
- Le Collectionist
- En toda España
- Sin especificar - Sin especificar
- 21/12/2024
- 21/03/2025
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