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TEAM LEAD CUSTOMER SERVICE

Descripción de la oferta de empleo

🚗 ¡ÚNETE A NUESTRO EQUIPO EN LA PLATAFORMA DIGITAL LÍDER DE AUTOMOCIÓN EN EUROPA! 🚗¡Estamos buscando un Team Lead de Customer Service para liderar a nuestro increíble equipo en AUTO1! 🧑‍💼💬 Si tienes experiencia en atención al cliente y te apasiona liderar equipos hacia la excelencia, ¡te estamos buscando! 🌟¿Qué harás? 🔹 Supervisar, dirigir y formar a un equipo de agentes de atención al cliente🔹 Evaluación y seguimiento de la calidad de las llamadas a través de escuchas📞🔹 Diseño e implementación de programas de formación para el equipo 📚🔹 Implementación de procesos de mejora continua para optimizar la eficiencia del equipo, reduciendo el tiempo de las llamadas sin afectar la calidad del servicio. ⏱️🔹 Análisis de KPIs clave y preparación de informes detallados para presentar al responsable del área. 📊Requisitos: 🔹 Experiencia en atención al cliente y liderazgo de equipos dentro del sector de contact center.🔹 Conocimiento en la medición de calidad de llamadas con KPI’s y habilidades en la implementación de mejoras de procesos. 📊🔹 Capacidad para dar retroalimentación constructiva y gestionar equipos de forma eficaz. 💬🔹 Nivel avanzado de Excel y inglés intermedio. 📈¿Qué ofrecemos? ✅ Contrato indefinido.✅ Horario: L-V de 11:00 a 20:00h.✅ Zona de trabajo: Cuzco (Madrid).✅ Beneficios: Retribución flexible + teletrabajo + beneficios de empresa🎁Si cumples con los requisitos y tienes la pasión por el servicio al cliente, ¡queremos conocerte! 🤝👉 Postúlate ahora y únete a nuestro equipo! 👈#Auto1 #OfertaDeEmpleo #CustomerService #TeamLead #Liderazgo #AtencionAlCliente #Excel
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Detalles de la oferta

Empresa
  • AUTO1 Group
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 14/04/2025
Fecha de expiración
  • 13/07/2025
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