TEAM LEADER CUSTOMER SERVICE
Descripción de la oferta de empleo
Responsabilidades.
-Gestionar y supervisar las operaciones diarias del departamento, lo que incluye controlar el rendimiento, garantizar la productividad y proporcionar orientación y apoyo a los miembros del equipo -Desarrollar y aplicar estrategias para alcanzar los objetivos del departamento.
Compras.
asegurar la disponibilidad del material y una gestión de stocks a nivel interno.
No obsoletos, no desfase de inventario, adecuación lotes de compra.
Conseguir previsiones de cliente, adecuar el stock y políticas de compra a la demanda del cliente.
Comercial.
asegurar que los precios y las condiciones del cliente son correctos y adecuados.
Revisión de condiciones y seguimiento.
Servicio.
asegurar que la atención comercial y de servicio al cliente es correcta.
Logística.
Asegurar la correcta coordinación con departamento logístico para cerrar el ciclo de suministro.
Rentabilidad.
Asegurar el análisis de rentabilidad de cliente, mix de proveedores/as, negociación, correctos precios de compra, etc.
-Colaboración con otros departamentos.
-Desarrollar y aplicar políticas y procedimientos para el departamento, garantizando el cumplimiento de las políticas y normativas de la empresa.
-Seguimiento periódico con clientes, visitas comerciales.
Requisitos.
-Formación de Grado y/o Grado Superior -Experiencia previa gestionando equipos -Buen manejo de herramientas ofimáticas (Excel, PPW) -Experiencia en uso de ERP (SAP) -Se valorará experiencia previa en entornos industriales -Nivel alto de inglés hablado y escrito -Disponibilidad para viajar Si además de todo esto te consideras una persona dinámica, proactiva, con gran capacidad de gestión y organización y orientación al cliente, ¡este es tu proyecto!
Detalles de la oferta
- LHH
- En toda España
- Sin especificar - Sin especificar
- 06/09/2024
- 04/12/2024
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
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