TECH SUPPORT MANAGER, REPUBLIKA BULGARIYA
Descripción de la oferta de empleo
We are looking for a Tech Support Team Lead to join the team. What Youll Do Roles and Responsibilities
Responsible for the local support operation of a multi layered shift team.
Investigate and react to any live issues that occur.
Act as an escalation point for issues flagged through customer channels.
Partake in the design and improvement of processes and activities related to the role.
Have a strong continuous improvement mindset and experience
Sound fault-finding skills and an ability to react to problematic situations in a focused manner are essential in this role..
What Were Looking For Required Skills and Experience
Proven experience in a technical support / Shift Team Lead operational role
A proactive approach to leading a team
Handle service requests incident major incident problem and change requests in line with ITIL v4 best practice.
All-round with broad scope technology knowledge specifically Linux.
Strong communication skills both written and verbal capable of gathering and delivering information to both technical and non-technical stakeholders.
A working knowledge of monitoring tools both event management and metrics
Good problem-solving method and approach
Experience in Process improvement
Experience in team transformation/transition
Experience in high volume fast paced team environment
Evidence of accountability and ownership when managing incidents.
Ability to analyse logs and troubleshoot issues.
Excellent attention to detail and organisational skills
Docker/Kubenetes experience
Virtualisation Open Stack VMWare
Cloud Platform experience Google GK Amazon EKS
Experience with code repositories GitHub/GitLab
Experience with relational and non-relational databases MSSQL/Mongo
Experience with CI/CD pipelines
Experience with DNS/HTTPS certificates.
Experience with orchestration tools Ansible and Ansible Tower.
Experience with event workflow ticketing systems for example Freshdesk / Jira
Preferable experience in regulated industry (Gaming)
Company Summary Aristocrat Interactive
Aristocrat Interactive is Aristocrat Leisure Limited s (ASX ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi NeoGames Aspire Global BtoBet and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG with a full-service offering that includes content proprietary technology platforms and a range of value added services across iLottery iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games collectively entertaining millions of players worldwide every day. Headquartered in Sydney Australia Aristocrat has three operating business units spanning regulated land-based gaming (Aristocrat Gaming) mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8 500 people across the globe are united by our company mission to bring joy to life through the power of play.
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations None
Linux, ITIL, CI/CD
Linux, ITIL, CI/CD
Detalles de la oferta
- Aristocrat
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 26/11/2024
- 24/02/2025
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