TECHNICAL CUSTOMER SUPPORT ENGINEER (REMOTE)

About ClickHouseWe are the company behind the popular open-source, high performance columnar OLAP database management system for real-time analytics. ClickHouse works 100-1000x faster than traditional approaches . By offering a true column-based DBMS, it allows for systems to generate reports from petabytes of raw data with sub-second latencies. With an amazing community already adopting our open-source technology, we are now embracing our journey in delivering Cloud first solutions to delight our customers.With top adopters such as Lyft, Cisco, and eBay - not only do our products work at lightning speed, so do we.We are an open and collaborative company. Our colleagues are curious, engaged and excited about what they do. If you want to work in an environment where you can learn, grow, be an agent of change and have your voice heard - then please read on!Note: this is a remote positionWe are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We are seeking a Technical Support Engineer to join our global Support Engineering team. We hope to find you ready to take on a large variety of tasks related to our customers locally in EMEA as well as more regionally across North America and APJ. This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll-up their sleeves and help us continue to provide excellent customer support to our rapidly growing user base.What you will be doing:Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetingsDevelop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and trainingWork closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customersAssist with mentoring, training, and sharing your knowledge with colleagues, users, and customers And of course:You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phoneYou will build strong, trusted relationships with colleagues, customers, and partnersWhat you bring along:Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systemsPrevious technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems EngineerBe present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environmentStrong written and verbal English communication skills and the ability to work fully remote with reliable connectivityA mindset of teamwork, global engagement, empathy, and solving challenging problemsA sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planetThe ability to build trusted relationships with colleagues, customers, and partnersYou are self-driven, curious, and eager to continuously learn and growBonus points:Experience with ClickHouseExperience with OSS and open-source technologies, as a user, community member, or contributorExperience with Azure, GCP or AWSExperience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or othersCompensationThis role offers cash compensation and a stock options grant. For roles based in the United States, you can find above our typical starting salary ranges for this role, depending on your specific location.The positioning of offers within a certain range depends on various factors, including: candidate experience, qualifications, skills, business requirements and geographical location.If you have any questions or comments about compensation as a candidate, please get in touch with us at paytransparency@clickhouse.com .PerksFlexible work environment - ClickHouse is a distributed company offering remote-first work to all employees Healthcare - Employer contributions towards your healthcare. Equity in the company - Every new team member who joins our company receives stock options. Time off - Flexible time off in the US, generous entitlement in all countries. A $500 Home office setup if you’re a remote employee. Employee-driven international mobility - we enable you to relocate internationally if you wish (within certain countries and timelines and subject to role requirements, time zones and work permit considerations) Culture - We All Shape ItAs part of our first 200 employees, you will be instrumental in shaping our culture.We look for candidates who are: Motivated by doing great work as part of a team :) Open to learning from others and sharing with others Team Players: helpful, resourceful, responsive Respectful and see feedback as an opportunity to grow Are you interested in finding out more about our culture? We are a one year old company therefore we are excited to be building it together at the moment. Our first 200 employees are the culture shapers of our future. Check out our blog posts or follow us on LinkedIn to find out more about what’s important to us, and to find out if you’d like to come and contribute to building our culture with us!Please see here for our Privacy Statement.