TECHNICAL SUPPORT ENGINEER III
Descripción de la oferta de empleo
GT) is a global leader in gaming.
We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital.
Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth.
We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.
IGT has approximately employees.
For more information, please visit www.
gt.
om.
Overview Are you an Engineer looking to bring to market world-class games that attain leading positions in emerging new media markets, take advantage of the innovative possibilities new technologies present, and demonstrate the assets of an industry leader? IGT is looking for a remote Technical Support Engineer to join its iGaming team working on the Remote Gaming Server (RGS).
WHAT YOU'LL DO.
Take ownership of sophisticated technical issues; inclusive of but not limited to.
Researching, diagnosing, identifying and resolving issues within the established operational SLAs Following standard procedures for accurately addressing customer concerns and forwarding them to the appropriate internal teams.
Providing detailed product information and results of research in the form of knowledge base tech notes and articles.
Documenting, training, and communicating changes as they pertain to RGS with focus on vital process changes to Customers, Customer Service and RGS Service Operations.
Work closely with product and development teams on RGS to evaluate any features/changes operationally to ensure that existing customers are not impacted, and future revenue opportunities are considered.
Customer business analysis of new market requirements (i.
., changes from regulatory bodies) which impact the business.
Work with internal collaborators to identify, resolve, and lead the impact to customers of major RGS changes / releases.
Requirements WHAT YOU'LL OFFER.
Ideal candidate will have 2 to 5 years of casino operations experience, with an emphasis toward system knowledge Strong analytical skills, with the ability to understand and communicate complex ideas in an audience-appropriate manner Demonstrated front-end debugging experience Prior experience working in a ticketed environment; JIRA preferred Intermediate Linux experience preferred Intermediate experience with system architecture, integrations, and networking Solid understanding of API (SOAP and REST Technologies) data exchange and XML reading Coding, developing and/or debugging experience for iOS or Android applications preferred Keys to Success • Building collaborative relationships • Decision making • Drive results • Foster innovation • Personal energy • Self-leadership
Detalles de la oferta
- Sin especificar
- 03/12/2024
- 03/03/2025
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