TECHNICAL SUPPORT ENGINEER (THEY/HE/SHE) - HQ

If you’re here, it’s because you’re looking for an exciting ride.  A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.  We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.  Not your usual app.
We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than local restaurants, grocers and supermarkets, and high street retail stores.
We operate in more than cities across 23 countries.  Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology.
For us, every day is filled with purpose.
What makes our ride unique?  Our culture and strong values.  Our career development philosophy.  Our commitment to being a force for good.  We have a vision.
To give everyone easy access to anything in their cities.
And this is where your ride starts.
  YOUR MISSION Glovo launched Glovo On-Demand in , a new vertical that helps our partners deliver orders created in their own sales channels (website, phone, application).
Glovo On-demand operates with a unique product solution and having flawless integrations with our partners is crucial to ensure a top-notch level of service.  In this position you will be part of our Operations HQ team, supporting new partners integrations and providing technical support.
As a Technical Support Engineer, you will play a key role in enabling growth and top-notch operations.
You will spend significant time in direct contact with partners and Glovo’s Operations, Product and Technology team.
In order to perform well in this role you should be able to deep-dive to identify improvement opportunities and a curious mindset to resolve technical issues.
  THE JOURNEY Support the integration of new partners into our API.
Support existing integrations, identify areas for improvement and work with partners to execute initiatives.
Act as the first point of contact for tech.
related issues.
Ensure optimal performance through regular performance monitoring.
Ensure our standards are maintained across all countries, working closely with international teams to understand and address any issues.
Gather all the insights from our integrations to create an amazing experience, tackle tough problems, and raise the bar.
Communicate and coordinate with different teams including product, tech., operations, account management and finance.
Conduct market research to identify potential new partners and work with team to develop partner strategies.
  WHAT YOU WILL BRING TO THE RIDE + 2 years of experience in roles interacting with APIs (e.
.
API Integration support, Backend engineer, etc.).
Familiar with Python or other coding languages.
Intermediate knowledge of SQL and dashboard creation (e.
.
Looker).
Strong analytical and problem-solving skills.
Strong interest in technology and digital partnerships.
Proactiveness, reliability and autonomy to manage partner relationships and accelerate integrations.
Developed communication skills and interpersonal skills.
Data-driven - comfortable working with numbers and spreadsheets.
Bachelor's degree in engineering, business, marketing or other relevant field.
Proficiency in English and Spanish.
  Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas.
Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves.
Top-notch private health insurance to keep you at your peak.
Monthly Glovo credit to satisfy your cravings! Discounts on transportation, food, and even kindergarten expenses.
Discounted gym memberships to keep you energized.
️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! Enhanced parental leave, and office-based nursery.
Online therapy and wellbeing benefits to ensure your mental well-being.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture.
We know that the best ideas come from a mashup of brilliant diverse minds.
This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU.
We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.  Feel free to note your pronouns in your application (e.
., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?  Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!