TECHNICAL WRITER

Technical Writer - Salesforce DevOps and Testing Job Title: Technical Writer – Salesforce DevOps and TestingLocation: Madrid (Remote). Approximately X1 monthly collaboration visits to Madrid Office or as often as you wish to be office based.*** Please note that we cannot consider Out of Country applicants at this time ***Salary: Commensurate to experience Our global SaaS client is the No.1 Native DevOps Platform which empowers every Salesforce development team to plan, build, test and deliver applications with speed and confidence by unifying CI/CD pipelines and automated testing on one platform — all powered by embedded AI.Currently they empower end-end digital transformations for 1200+ global enterprises such as Coca-Cola; Ebay; VW, processing over 50MILLION DevOps transactions each month! They help Development teams achieve x20 FASTER releases; 94% fewer production bugs and 46% increase to their Salesforce ROI!Due to significant demand for their services, and forecasted growth in the business, we are looking to hire an experienced Technical Writer.The role of Technical WriterTechnical Writers in this SaaS business, create documentation and content that empower customers to get the most of our products. We collaborate closely with other departments, such as Product Managers, engineers and the UX team to produce high-quality information about our products. We are looking for a skilled and versatile Technical Writer to join our documentation team. This role is crucial in creating and maintaining high-quality documents for our documentation portal which accurately describes this SaaS business’ products and new features.We are looking for a Technical Writer candidate with:Experience documenting software for technical audiences.Bachelor's degree in a writing, communications or technical field, or equivalent experience.Exceptional writing skills.An excellent written English level.The ability to simplify complex information.Audience sensitivity to tailor content to different audience needs.High standard of quality and attention to detail.Assertiveness and proactiveness to work on the assigned projects.Excellent research skills.Strong task management skills to work on multiple projects simultaneously under established deadlines.Experience with technical writing tools and software.Adaptability to new tools and technologies.Ability to collaborate with cross-functional teams.There is also a distinct advantage and we would appreciate if the candidate has knowledge of Salesforce, DevOps and CI/CD practices, AI technologies, and a basic technical knowledge of programming-related practices and processes.Key Responsibilities of the Technical Writer:Creation of functional documentation for the company’s products and features:Create clear, concise, and user-friendly technical documentation for the products.Maintain and update existing documentation to ensure accuracy and relevance.Collaborate with Product Managers and Developers to gather and understand complex technical information, and translate these technical concepts into easily understandable content.Contribute to the development of documentation standards and best practices.Creation of release notes for new Product / Feature releases and other extension packages:Create clear and concise release notes which inform customers about the latest updates on product packages.Provide accurate information on any steps that customers need to perform in order to install the latest versions of the new packages and maintain their features and projects up to date.Participate in the software development lifecycle with developers and product managers to ensure timely creation of release notes.Revision and optimization of UI messages:Review and refine user interface (UI) messages, error notifications, field labels and help texts to ensure clarity and consistency.Collaborate with UX designers, developers and product managers to improve the overall user experience through clear, concise, and helpful UI texts.Benefits: Competitive salary and benefits package, including a WFH budget allocation.Opportunities for career growth and advancement.Dynamic and collaborative work environment.Hybrid working Our client is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.