VENDOR RELATIONS MANAGER - ARABIC MARKET

About RWS:RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations. Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology. Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents. Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).For further information, please visit: www.rws.comAbout The Role:Managing RWS’s talent to support RWS’s current project requirements as well as enable growth in key areas and the expansion of our service offering to clients. Delivering excellent customer service to RWS PMOs, LOs and commercial organisation to ensure RWS have the talent required to succeed on all accounts. Representing RWS’s brand and increasing RWS’s presence in the market through networking and relationship building. Managing expenditure and procurement of all assigned languages.Responsibilities:Vendor ManagementAdvertising for applicants and actively contacting potential freelancers to encourage application to RWSCoordinating recruitment activities and application processes for new translation vendorsProcessing applications, organising tests and evaluations and entering details of successful candidates on the Vendor DatabaseCompiling ongoing statistics to measure effectiveness of recruitment sources and methodologyTracking multiple leads and applications accurately and efficiently to enable quick retrievalNegotiating rates with new freelancers to ensure they are in line with RWSs spend strategiesPromoting the use of RWS Studio to potential freelancersEnsuring new freelancers have a clear understanding of RWS’s expectations and proceduresNetworking, representing the RWS brand and influencing the industry Regular use of social media to retain and grow RWS’s presence in the marketRepresenting RWS at events and conferencesConveying the unique benefits of working with RWS to freelancersDeveloping knowledge and awareness of RWS freelancers and the freelance community in the region, to be able to advise on freelancers and pick up useful information and contacts for strengthening RWS’s supply chainBuild a mutually beneficial relationship with freelances in order to place RWS, as a client, in a strategically positive position within your local/regional vendor community.Working with universities and other institutions to develop talent and promote RWSDriving and Coordinating campaigns with LOs and PMOs Proactively assessing RWS’s capacity in all areas and ensuring regular collaboration with LOs, PMOs and sales teams to ensure the Supply Chain is actively supporting RWS’s growthPlanning resource allocation for specified campaigns, including evaluating data on current capacity to determine if recruitment is needed for anticipated projectsCreating and managing proposals for specific account/vertical campaignsIntegration and maintenance of talentMaintaining integrity of all data on the Vendor Database for various resources, language combinations and subject matter areasInstructing and training users to use the Vendor Database in the most effective wayInforming in-house Translation Team of new freelancers added, and promoting and monitoring their active integration in live projectsActing as a main point of contact for non-project communication with freelancers, e.g. business reviews and quality discussionsMonitoring utilisation of all vendors to ensure balanced usageWorking with the LO to ensure new freelancers are introduced to accounts and to analyse and influence the buying strategyWorking with the LO and FL to ensure quality is at the right level across verticals and to ensure a regular feedback loop is in placeProcurement Creation, analyse and follow up of purchasing plans for your territoryAnalysing expenditure data to validate and strengthen the effectiveness of our cost control strategyRequirements:At least 3 years’ experience in the industry (vendor management experience preferred) and in the Arab market specificallyAdvanced verbal and written communication skills with an excellent telephone mannerAbility to prioritize and to work to tight deadlinesProactive and flexible approach, reliable and systematicExcellent negotiation skillsPC literate with good experience of MS Office, especially Word and ExcelAnalytical mind, ability to create and interpret reports on vendor usage, expenditure and other variablesAdvanced knowledge of Internet searching and social mediaSkilled networker and relationship-builderBilingualism (English and Arabic), written and spokenSeniority and professionalism, skilled and responsible spokesperson (to be able to represent RWS)