TRABAJO CUSTOMER EXPERIENCE SOLUTION SENIOR BARCELONA, BARCELONA

Professional work experience in software development, software testing, or in customer services...   interact with diverse customer technology ecosystems...

About the team   #wearedigital – we create memorable, seamless customer  by leveraging digital modalities and innovations, automation, and digital mindset, to...

Track and report customer experience kpis & performance... reporting to the global manager of customer experience (cx), you will be part of a multicultural a-team...

experience in java, html, css, javascript analysis and programming is a must experience in jee or other java frameworks (java, spring boot), angular, react knowledge...

They all rely on our senior analytics consultants...   maintains a clear communication pathway with the key stakeholders  maintains and delivers work log trackers...

Prior experience in connecting salesforce to disparate external systems for transactional or analytics purposes... prior experience with managed and unmanaged packages...

experience managing high volume of customer engagements... experience working in the it (software) industry in areas such as pre-sales, customer engagement, customer...

Provide general administrative support to the customer success team as needed   special projects: support various projects aimed at improving customer success processes...

solution architecture knowledge: understanding of solution architecture principles and the ability to align solution architecture with security and compliance...

Enhance cross-platform experience...    experience in agile environments and collaborating with diverse teams... in we created the digital hub in barcelona to...

The objective of this role is to optimize the customer onboarding and adoption processes to improve renewal rates, customer satisfaction and customer success in...

Have the ability to network and influence at senior levels both internally and externally... experience in architecting hosting infrastructure to include enterprise...

Leads customer experience initiatives and ensures market intelligence is clearly gathered and documented... support the senior director and director customer operations...

experience working in international customer projects is a plus...     who you are    experience 7-10 years technical experience in consulting delivery...

Previous experience in a customer service role is preferred... collaborate with other departments to address customer concerns and improve overall customer satisfaction...

Conduct periodic customer reviews... experience: 5+ years’ experience in business process management or process consulting prior experience in customer success management...

Qualifications / skills 10+ years of experience as a user experience professional, preferably in the enterprise domain or business software...