TRABAJO CUSTOMER EXPERIENCE TECHNICAL ANALYST BARCELONA, BARCELONA

Track and report customer experience kpis & performance... reporting to the global manager of customer experience (cx), you will be part of a multicultural a-team...

customer success partner involved in the accounts, to ensure customer success... support tickets handling, bridging customer queries and requirements from technical...

Previous experience in customer experience or marketing analytics is strongly preferred (familiarity with csat, arpu, retention and churn)...

Do you get satisfied from helping customers with technical issues? do you have excellent listening and questioning skills? and do you have a problem-solving mentality?then...

You’ll anticipate customer issues and address them proactively... escalate system or customer issues to internal teams... as a technical customer support specialist...

Equipment providedgrowing opportunities within the companyevents with the teamfree spanish lessonsconstant traininginternational environmentsupport from the company...

experience in jupyter/ipython notebooks and pipelines orchestration... report to the head of customer compensations within the operations team...

Detect and propose customer experience improvements with the contact center... valuable in customer service or similar...     requirements:   bachelor’s degree 5...

Annually, depending on experience + bonus... experience integrating iam solutions with enterprise applications... iam technical analyst the position is based in barcelona and...

Years of customer-facing sap technical consulting experience...   work experience 8+ years of experience with sap basis administrative duties required...

Responsible for the end user experience and delivery of end user it services, this role will perform the day-to-day front of house onsite it activities to ensure...

Help communicate, escalate and advocate on behalf of the customer   provide insights, advice, and ‘street credibility’ with technical teams to understand technical...

Previous 5+ years of experience with digital experience monitoring and business analytics technologies and techniques... net maui experience with tag management...

experience in system, data and process integration... proficiency or experience in omp solution is highly desirable...   bonus points if you proficiency or experience...

Previous experience in a customer service role is preferred... collaborate with other departments to address customer concerns and improve overall customer satisfaction...

Ux/ ui experience... experience with business process modelling (bpmn) and workflow modelling (uml) tools... experience with project management tools such as jira...

Extensive business experience in a relevant function is beneficial... proficiency in converting business requirements into functional and technical specifications...

Concentrix is a great match if you: - have a proficient or bilingual level of english - associate's degree in related technical discipline with six years of related...