TRABAJO CUSTOMER INSIGHTS ANALYST BARCELONA, BARCELONA

Track and report customer experience kpis & performance... convert data into insights in order to support business decisions... proactively identify blindspots...

Excellent analytical and reporting skills, capable of presenting insights concisely and effectively... strong experience working with complex datasets and the ability...

Good business understanding and ability to transform data insights into actions... report to the head of customer compensations within the operations team...

Valuable in customer service or similar... detect and propose customer experience improvements with the contact center... propose improvements and implement them...

Understanding of customer journey mapping and customer experience principles... proven experience (typically 3+ years) in crm management, customer analytics or related...

One of the key functions in barcelona is the customer operations center handling quotes, order processing, invoicing and deliveries for europe...   your key deliverables:  booking...

Manage and enhance customer satisfaction and user adoption through ongoing support, regular check-ins, and by acting on customer feedback...

Busines analyst it performance to be part of our it hub in barcelona... understand that requirements may evolve, market conditions may shift, and customer feedback...

About us: telus digital is one of the world's leading providers of customer experience (cx) and digital services... with over team members across the world, we...

Collaborate with product management to relay customer insights... customer-focused mindset, acting as an advocate for customer needs... work closely with the development...

The role encompasses providing excellent customer service through timely and accurate execution and compliance with government regulations and/or company policies...

Oversee the handling of complex customer inquiries and escalations, ensuring timely and effective resolutions that enhance customer satisfaction...

The customer success team manages the strategic deployment and account management of the ecovadis solution with our customers... we analyze data and build sustainability...

Years of experience in a data analyst or related role... collaborate with various teams to ensure data-driven insights influence decisions at all levels...

• customer service orientation and passion for the bridal industry... ••••••••credit analyst specialist - usa & brazilwe at pronovias group, are currently looking...

Offer feedback and insights on areas that may lead to a poor customer experience... aim for 'first contact resolution' to handle customer queries quickly and effectively...

customer service orientation and passion for the bridal industry... at least 2-4 years of work experience in customer & credit management...

•    stakeholder collaboration: coach, motivate, and direct staff from various organizations (business and is/it) to understand business needs and find solutions...