TRABAJO CUSTOMER INSIGHTS ANALYST BARCELONA, BARCELONA

Track and report customer experience kpis & performance... convert data into insights in order to support business decisions... proactively identify blindspots...

Report to the head of customer compensations within the operations team... good business understanding and ability to transform data insights into actions...

The commercial operations and insights senior analyst will be managing processes and systems to drive commercial insights and sales force planning for iberia...

Valuable in customer service or similar... detect and propose customer experience improvements with the contact center... propose improvements and implement them...

Translate product and business questions into analysis and actionable insights... experience with the application of statistical modeling and advanced analytics...

Provide general administrative support to the customer success team as needed   special projects: support various projects aimed at improving customer success processes...

Experience in customer journey mapping and continuous optimization of customer journeys... you will be responsible for customer journey strategies that drive our...

Support the senior director and director customer operations management emea to drive process and key organizational improvements plus customer operations management...

Manage and enhance customer satisfaction and user adoption through ongoing support, regular check-ins, and by acting on customer feedback...

Together we strive to uncover deep customer insights to drive improved decision-making and business impact... champion the use of local customer insights in strategic...

A strong customer orientation with good listening skills and the search for innovative solutions is an important aspect of the job... este puesto requiere identificar...

Prioritize customer satisfaction, going the extra mile with every interaction... we achieve together: you aim to support the overall performance of operations by...

The customer success team manages the strategic deployment and account management of the ecovadis solution with our customers... we analyze data and build sustainability...

The role encompasses providing excellent customer service through timely and accurate execution and compliance with government regulations and/or company policies...

Oversee the handling of complex customer inquiries and escalations, ensuring timely and effective resolutions that enhance customer satisfaction...

Translates customer, transactional and behavioral data into key insights and business deliverables... within its expansion plan we are looking for a junior data...

Years of experience in a data analyst or related role... collaborate with various teams to ensure data-driven insights influence decisions at all levels...