TRABAJO CUSTOMER STRATEGY MANAGER THEY BARCELONA, BARCELONA

Advanced degrees or certifications in training, quality management, or customer service are a plus... 5+ years of experience in customer service performance management...

Years of experience in strategy consulting, business transformation, or digital innovation roles... stay abreast of industry trends, emerging applications, and...

Fully integrated in the global supply chain function, participates in defining the strategy and process improvements focused on the customer experience...

Track and report customer experience kpis & performance... reporting to the global manager of customer experience (cx), you will be part of a multicultural a-team...

customer retention: develop strong relationships with customers and implement strategies to increase customer retention and satisfaction... the choice is yours...

Personal qualities belonging: you have a strong capacity to create a culture of ‘belonging’, where people feel appreciated for who they are, what they do, and who...

Own the strategy – develop and drive the crm automated marketing communication strategy for users across all lifecycle stages (onboarding, engagement, reactivation...

Provide progress analysis related to customer engagement... act as the liaison between the customer and other departments and communicate with internal and external...

Work closely with product teams to define the product roadmap and strategy to increase customer retention via compensations... report to the head of customer compensations...

Role & responsibilities accelerate customer adoption of dynatrace saas/managed product portfolio through technical enablement, usage training, and project planning...

You understand and value backing up recruiting strategy and goals with existing data (while never compromising the quality and the candidate experience)...

customer-oriented mindset, with the ability to identify and address customer needs... role overview:the customer success manager & analyst (spanish, italian, english)...

Manage budget allocation and bidding strategy across channels to meet cacs and overall budget objectives... individuals representing diverse profiles, and abilities...

Experience managing advanced technology projects within a global matrix organization, catering to a global customer base... support marketing strategy execution...

Generating proposal, writing contract, customer correspondence)... responsible for driving customer loyalty by delivering service excellence throughout each customer...

With your team you will drive the product strategy (i... we strive to create an environment where people are valued for who they are... vision and roadmap) in accordance...

customer journey analysis: o map and analyze end-to-end customer journeys to identify pain points, opportunities for improvement, and areas to enhance the overall...

Drives hpe marketing strategy through the customer... in turn, they transform industries, markets and lives... experience developing positive relationships and solving...

they see business travel as an adventure because they see all travel as an adventure... • responds timely to customer service department request...