TRABAJO CONTACT CENTER TRAINING QUALITY ESPLUGUES DE LLOBREGAT, BARCELONA

In-depth knowledge of contact center technology landscape, including key it products such as crm systems, ivr systems, acd systems, and workforce management tools...

Support onboarding and training of new team members... oversee the delivery of training to end-users and support teams... ensure training materials for the product...

Knowledge on sap quality management and cross-functional integration... manage team priorities, tasks, escalations, and quality of delivery...

Years of experience in it (sap success factors, ukg people doc, servicenow, chatbots and contact ceters tech)... acts as the principal contact between multiple...

Previous experience working in centers of competence / shared service center operations would be a plus...   bonus points if you:    experience in centers of competence...

Documents training materials for the product area... delivers training to the end users, deployment and support teams... we are employees strong driven by the purpose...

We are employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future... personal and professional growth  through...

We are employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future... personal and professional growth through...

Conduct regular code reviews and provide constructive feedback to improve code quality... •    risk management: identify and mitigate technical risks that may impact...

Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset...

Proficiency in data mapping, transformation, and data quality management... personal and professional growth through ongoing training and constant career opportunities...

Familiarity with entity-relationship modeling, metadata systems, and data quality tools and techniques... transform high-level business requirements into comprehensive...

Benefit from personal and professional growth through ongoing training and numerous career opportunities...    •    experience of successfully leading technical...

Benefit from personal and professional growth through ongoing training and numerous career opportunities...   •    ensure the quality of the delivery of the external...

We are employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future... •    personal and professional growth through...

Meets it customer and consumer requirements while maintaining service quality and considering cost-effectiveness... personal and professional growth through ongoing...