TRABAJO OPERADORES SERVICE MANAGEMENT ESPLUGUES DE LLOBREGAT, BARCELONA

Understanding of incident management and problem management process...   experience with it service management (itsm) tools such as servicenow, or jira...

Project management certification... on call service... experience: 8+ years in information technology, with a focus on service management and related principles...

Experience with it service management (itsm) tools such as servicenow, or jira... as incident management coordinator, you will help maintain it stability and drive...

Improve and standardize processes when needed in portfolio and service management area for r&d it... service management:  oversee it service management (itsm) operations...

Accountable that team adheres to service level management best practices and compliance & security requirements... manage resource planning, resource management...

Collaboration with the other modules such as request fullfiment, incident management, problem management, knowledge management whenever necessary advocate for new...

Experience in project management and consulting roles... excellent stakeholder management skills at a senior level...   proficiency in data mapping, transformation...

Have experience in vendor management and financial management...   experience in budget planning and financial management...   support the group sourcing strategy...

Technology fluency and project management capabilities... great stakeholder management skills at different levels... responsible for preparation of service catalogues...

Stakeholders management at different levels and communication skills... prepare and develop substance documentation for tax audits and for management requests...

Recommends improvements for service effectiveness and efficiency using emerging technologies and methods... meets it customer and consumer requirements while maintaining...

Adhering to established program and project management methodologies... •    direct or approve the use of professional service providers/external suppliers and determines...

Years design agency experience in account management, strategic planning, and/or project management... establishes and maintains strong productive and collaborative...

A solid grasp of user-centered design (ucd), service design, planning and conducting user research, user testing, a/b testing, rapid prototyping, heuristic analysis...

You will control the development progress versus schedule and budget; also you will identify and analyze risk management issues, and devise plans to minimize risks...