TRABAJO SERVICE QUALITY ANALYST ESPLUGUES DE LLOBREGAT, BARCELONA

Ensure proper quality and timeliness of activities performed from the other site and smooth operations recovery for bcp level 1, proper supporting manager and bcp...

Previous experience working in centers of competence / shared service center operations would be a plus...   bonus points if you:    experience in centers of competence...

What you’ll do:    you will serve as a business analyst between the is/it & the nbs business... we are employees strong driven by the purpose of enhancing the quality...

We are employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future... position snapshot   location: barcelona...

service management:  oversee it service management (itsm) operations, including change and request activities, acting as r&d it contact point with service management...

Knowledge on sap quality management and cross-functional integration... ensure team meet service level and compliance objectives... understanding of reporting needs...

We are employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future... we are looking for it business analyst...

•    contribute to the availability and evolution of the continuous integration solution (including quality and security checks) in collaboration with the teams...

Identify and manage exceptions, and monitor performance in order to continually improve the quality and reliability of the demand plan and the company’s ability...

Meets it customer and consumer requirements while maintaining service quality and considering cost-effectiveness... recommends improvements for service effectiveness...

•    plan and coordinate with external service providers and internal teams to ensure seamless technical service delivery... •    maintain detailed service records...

You will ensure their delivery is in accordance with agreed user experience, apis, specifications, quality standards, security requirements, cost/profitability targets...

Proficiency in data mapping, transformation, and data quality management... collaborative work environment with various departments, including finance,  marketing...

Experience with jira, azure devops and service now application portfolio management and be used to work with agile methodologies... we are employees strong driven...

We are employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future... preferred •    project management experience...