TRABAJO SERVICE REPORTING ESPLUGUES DE LLOBREGAT, BARCELONA

service management:  oversee it service management (itsm) operations, including change and request activities, acting as r&d it contact point with service management...

A day in the life… managing end to end of itsm integration and automation (servicenow, mulesoft, flow designer) connect with product strategy and vision act as...

Good understanding of snowflake in the context of reporting and interfaces... collaborative work environment with various departments, including finance,  marketing...

Responsible for preparation of service catalogues, sla’s and other ig agreements, and kpi's... ensure reconciliation and transparency of the flow of information...

Ensure team meet service level and compliance objectives... accountable that team adheres to service level management best practices and compliance & security requirements...

Experience with it service management (itsm) tools such as servicenow, or jira... type of work: hybrid...   understanding of incident management and problem management...

Value delivery plan created in parallel •    lead the development and maintenance of stakeholder mapping, communications and reporting   we offer you  we offer more...