TRABAJO TECHNICAL ANALYST CUSTOMER SERVICE MADRID, MADRID

customer success partner involved in the accounts, to ensure customer success... supports de-escalations of critical customer situations & reviews sla service credit...

Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes...

Ability to effectively communicate to both technical and non-technical audiences to support the delivery of service...     what is the challenge?    oversee the...

Excellent communication and presentation skills, with the ability to convey complex technical information to both technical and non-technical audiences...

#li-mu1 spain-madrid we are looking for you if:  you haveminimun 2 yearsof experience in customer service or customer care or contact center roles...

Individuals with at least 6 months of experience in customer service... we are currently looking to add phone operators for our customer service team at our offices...

Respond promptly and professionally to customer inquiries and provide technical assistance services mainly using our ticketing system or in-person interactions...

Helpdesk / technical support background is required... someone who understands technical troubleshooting (eg: active directory, lan, sound card, routers, etc...

technical skills... * be customer experience driven and always interact well with the client... * to maintain the standards of excellence of the bnpp cash management...

customer facing responsibilities:drive and support cloud adoption plan: working with both the customer and various aws teams including the customer account team...

Within global customer service, top talent provides consulting, professional, and technical services to drive customer outcomes... the digital customer experience...

Develop and maintain the customer relationship on the technical interface, influence the key personnel of technical decision-making... lead conversation with customers...

customer centric... customer analysis to understand customer behavior, customer lifetime value, determine customer segmentation and create customer evolution forecast...

Event planning: coordinate and plan analyst strategy days, analyst programs at our customer-facing events like celosphere... educate internal audiences about key...

Establish and maintain strong customer relationships through excellent service and knowledge of customer needs... willingness to travel and attend customer meetings...

Conduct analysis and research of moderately complex technical customer problems... provides timely resolution and consistent customer communication...

Strong service attitude and initiative to investigate technical issues... o perform technical trainings to clients... write and maintain high-quality technical documentation...