TRABAJO CUSTOMER RESOLUTION VALENCIA, VALENCIA

You will manage the teams that cover customer support and customer service operations teams... • optimise our customer contact strategy inc... your tasks & responsibilities:•...

• maintain accurate records of customer interactions and feedback... • ability to handle multiple customer queries simultaneously and prioritise tasks effectively...

Record all the customer contact in order to track the activities... data management: input relevant customer data into the case management system...

Receives and resolves customer issues and complaints... thorough understanding of business risks and price make up (value add and materials) excellent customer contact...

Management and resolution of problems at technical level... previous experience in direct contact with customer and suppliers...   customer requirements analysis...

Management and resolution of problems at technical level... main technical interface with the project customer and production plant... (desirable) previous experience...

Monitors exception reports for quick data integrity resolution... timely and accurate billing and accounting invoices customers the expected charges timely and accurately...

Ensure that systems meet business and customer needs for reliability and availability... monitor and manage application performance and service quality, including...

Be accessible and provide a first resolution rate by using internal knowledge databases... they became one of the biggest international customer experience solution...

What's in it for you    we challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond wow...

•    quarterly reviews of sales efficiency & effectiveness metrics to provide structural recommendations to head of sales and wider regional sales teams to improve...

System management: oversee the management of cosco and local systems, including user management, database maintenance, and incident resolution...