ACCOUNT MANAGER

Join our Customer Success team and elevate the customer experience to new heights!As Account Manager you will seek to develop a positive customer experience and foster relationships, while supporting ForceManager’s loyalty. You will work alongside upper management to ensure customer projects’ onboarding and promote retention of customers and overall positive experience with the company. Additionally, you will use your technical side of projects and will offer insight and tips on how to use features and troubleshoot.Your mission will be to drive revenues by creating and maximizing customer value focusing on long-term relationships.Your functions will be:Act as a trusted advisor to our SMB customers, helping them to achieve business value and ROI from their investment in ForceManager.Understand customer use cases, objectives and growth potential to correctly guide them through their experience with our solution.Ensure customer successful implementation and adoption based on each customer’s use case and needs.Become a subject-matter expert to assist customers in the best possible way and share with them the latest developments and best practices that apply to each use case.Identify any internal or external risks that could impact in the implementation or adoption of our products and services to address them with planification.Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success.Identify growth opportunities to ensure expansion within your segment.Be the voice of the customer: to gather customer feedback regarding possible bugs, improvements and new features, passing it along to the Product team.Work together with the Sales team and other departments to maximize value for customers, as well as upsell and cross sell opportunities.What we need from you:Bachelor’s or Master’s degree2-5 years experience as a Customer Success Manager or Account Manager in a B2B SaaS, managing low tier accounts.Strong focus and experience in renewals and improving adoption of SaaS toolsPrevious experience in upselling and cross-selling will be a plus.Be a positive force that communicates with a personal and confident voice.Experience in working with a CRM and/or CSM software (Salesforce, Hubspot, Totango, Gainsight, etc).Technical understanding of SaaS concepts will be a plusCompletely fluent in English and Spanish is mandatory. Other European languages will be highly valued (Italian, French).Be a team player and always show empathy.Ability to work remotely and within a decentralized team.You will be our ideal candidate if you are:Honest, reliable, hard-working and you have a growth mindset.Technically savvy: you know the ins and outs of all digital tools you use, and you quickly understand and become an expert on any new tools you need to use.Very well organized: you are able to prioritize, you keep yourself focused, and you always pay attention to detail.You like experimentation, and you are always looking for better ways to get things done.A good team player, resolutive and proactive. You don’t need hand-holding to get things done.Smart and fast-learner, but humble enough to give and accept constructive feedback.Passionate about the continuous improvement of processes, as well as excellence-oriented.We offer:Flexible working time and Friday afternoons off - Start your weekend early! 🕒Since we work remotely, we reimburse you a fixed amount per month for expenses 🏠23 days of Holidays per year and flexible local days off 🌟Gym membership 🏋️ForceManager covers 100% Private Health Insurance 👩‍⚕️Employee and customer referral programs 🌟A supportive and dynamic team with virtual and in-person gatherings, ForceBar get-togethers, and the best Summer and Christmas parties 👥An excellent opportunity to expand your knowledge and thrive in the Software as a Service (SaaS) ecosystem📲About usForceManager, the pioneering mobile-first CRM, is redefining the future of sales with our cutting-edge AI technology. We’re committed to digitizing and accelerating sales processes, empowering sales teams to reach their goals faster and easier.Our intuitive platform, boasting integrated geolocation and high user adoption rates, now includes Dana AI - an intelligent assistant designed to streamline communications, shorten response times, and boost overall sales performance.Our Barcelona-based company, with a diverse and international team, serves over 1,600 companies worldwide. As we continue to innovate, our focus remains on enhancing the user experience and revolutionizing sales processes, upholding our vision to be the leading CRM for B2B mid-market sales teams on-the-go.We invite you to follow us on Instagram (@ForceManager) to see what it's like to work at ForceManager!Please note: This role is based in Barcelona and is not fully remote. It requires occasional in-office presence for meetings, webinars, and events. Although you can live outside of Barcelona your presence in the office might be required based on needs, there is no fixed amount of days you need to be compulsory at the office.---Tritium Software, S.L. (ForceManager) is the data controller for the processing of personal data received from candidates who apply for this offer. The data received will be processed exclusively for the purpose of considering and managing the application. Once the selection process has been completed, in the event that the candidate is not selected, their data will be kept blocked for the legally stipulated periods of conservation and prescription of responsibilities. The legal basis for such data processing is the implementation of pre-contractual measures at the candidate's request. The data may be communicated to the following categories of data processors: providers of electronic communications, office automation, hosting, housing, computer maintenance, management, accounting, auditing, consultancy and legal representation. Some of these processors may be located outside the European Economic Area, in which case ForceManager will have adopted the appropriate data protection safeguards in advance. Data subjects may exercise their rights of access, rectification, erasure, restriction of processing, data portability and object, as well as withdraw their consent at any time without affecting the lawfulness of the processing prior to its withdrawal, by sending their request to ForceManager (A/A DPD), C/Josep Irla i Bosch, 1-3 2ª planta 08034 Barcelona; or to the email address dpo@forcemanager.net. In any case, data subjects have the right to lodge a complaint with the corresponding supervisory authority if they deem it appropriate. ForceManager has appointed a Data Protection Officer who can be contacted through the aforementioned channels.