ASSISTANT MANAGER

Key tasksEnsuring a warm, welcoming environment to students, parent and visitors to the sites General support to the Manager and job cover in his/her absence. Liaise with the General Manager in responding to tenant queries and maintenance issues throughout the academic year. Working with the General Manager to ensure the sites are safe environments in which to live and work. Working to a set budget. Assisting with the marketing, lettings and promotion of the accommodation Undertaking regular inspections of flats Undertaking routine daily/weekly safety inspections and updating the web based safety Management system Establishing and developing working relationships with suppliers and contractors Supporting the site team Being part of the out of hours rota for emergencies Supporting the management of the site in compliance with ANUK National Code of standards Working with University accommodation team delivering a quality service Supporting the Accommodation Manager in liaising with University staff including attending regular meetings with relevant bodies General support to the team in reception when required. You may be required to undertake other duties from time to time as the company may requireSECTION 2: KNOWLEDGE AND SKILLSExperience with students or within the University Sector preferred but not essential Experience of working within the Hospitality sector preferred Experience of working to budgets and targets Experience in producing weekly and monthly KPI reports Excellent communication skills displaying sensitivities to and understanding residents needs Excellent leadership and management skills Self-motivated and results driven Strong Local knowledge Experience managing an Operational budget desirable Good level of computer literacy using Microsoft Word, Excel and Outlook Must be pro-active and able to use initiative in order to make the site the best available Multi Lingual essential – Spanish and English Knowledge of the local community and city wide knowledge WHAT WILL IT TAKE? Physical Effort Assistant Managers spend a great deal of time moving around their property, this may involve flights of stairs and an ability to respond to Fire Alarms or emergency situations where lifts may not be in use. You will be working in front of a screen for a good proportion of your time. We encourage time away from your workstation, fresh air throughout the day and a good balance between systems and human beings! Some travel will be required from time to time. Residence Managers are present for annual check-in time, which can involve lifting and carrying of items. Mental Effort This is a role of competing priorities and as a seasonal operation, there are times of year when workloads may spike or unplanned incidents will take over. The role requires someone highly organised, but someone who is calm and pragmatic in their response to changes. Despite solid planning, short-notice work may be required of you. Unpredictable pattern of activity, no two days are the same and this role would be more suited to someone who can operate effectively in a highly-varied environment. Emotional Effort Frequent exposure to difficult circumstances involving customers and/or people. There is a known increase in mental health challenges for the student population and whilst we will provide all the tools, training and support necessary, we recognise everyone is different and there may be a more profound or lasting effect on some of our people. As we build out this business, working on the development of organisational processes, systems and change, it can bring with it uncertainty. We would seek to minimise or remove any concerns for people through clear, consistent communication.