ASSOCIATE CUSTOMER SUCCESS MANAGER - GERMAN SPEAKER
Descripción de la oferta de empleo
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Job Description What you get to do in this role.
The role of the Customer Success Manager is to act as an advocate for our customers.
You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance.
You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
· Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges · Ensure customers are technically healthy and on the most recent version of our product · Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Digital Experience · Promote ServiceNow customer success stories and processes · Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses · Work with ServiceNow teams to improve product adoption and increased footprint · Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem Qualifications To be successful in this role you have.
· 2+ years of experience providing customer professional services or related business support · Ability to provide independent comprehensive services · Experience resolving issues through analysis · Experience in working collaboratively · ServiceNow accreditations or certifications a plus · German speaking · Expectation to come into our office in Madrid 2-3 times a week Additional Information ServiceNow is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work.
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flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
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Government for certain individuals.
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.
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Government.
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Detalles de la oferta
- ServiceNow
- 10/09/2024
- 09/12/2024
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