CLIENT SUCCESS SPECIALIST, GDM

About Gartner Digital Markets.
Gartner Digital Markets is a business unit within Gartner.
Our mission is to empower organizations to accelerate growth by helping them embrace the right technology and services.
Gartner Digital Markets is the world’s largest platform for finding software and services.
With more than 100 million annual visitors across four buyer destinations—Capterra, GetApp, Software Advice, and UpCity—and 70 localized sites, Gartner Digital Markets helps software and service providers build their brand, capture demand, and understand their market.
As the only destination for software and services driven by independent, objective research and verified customer reviews, we help connect providers with in-market buyers to fuel growth across the full funnel.
For candidates interested in taking their next career step, Gartner Digital Markets offers the best of two worlds—the stability and resources of a large, established organization combined with the fast pace and excitement of working for a dynamic growth business.
Our team is on the front lines of innovation in an industry that is always transforming, providing an incredible opportunity for you to grow and learn throughout your career.
Job Summary.
The Client Success Specialist provides world-class, omni-channel support to our clients (software marketers and business leaders).
This role is ideal for an all-star customer service professional who will support our Client Success Account Managers and our clients.
As a member of the Client Success team, you will resolve incoming support tickets while ensuring all client needs are met with both speed and empathy.
Static Shift Timings.
Shift.
2.
PM IST – PM IST (4.
AM EST – 1.
PM EST)  What you will do.
Resolve incoming support tickets in a timely and efficient manner.
Address client needs while maintaining relationships with key accounts via phone and email.
Update and maintain account information and content for existing clients.
Accurately create reports on a daily, monthly, and quarterly basis for some of our larger high-potential accounts.
Identify underspending vendors & provide value leading to increased vendor investment  Manage Basic Vendor support requests to aid in the upgrade process  Take ownership in your training and development by being proactive, asking questions and identifying areas for growth.
Collaborate with internal colleagues to maximize the value Gartner delivers to clients and achieve team targets and goals.
Execute key workflows such as client onboarding to set vendors up for long-term success.
What you will need.
Bachelor’s Degree from an institute of repute.
6 months to 2 years of relevant sales or customer support experience.
Excellent communication skills, verbal and written with a high-level professionalism.
Strong organizational and time management skills, with ability to multitask.
Enthusiasm for helping and educating others.
Interest in marketing, business and technology  #LI-AS12 #digitalmarket Who are we?   At Gartner, Inc.
(NYSE.
T), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in , we’ve grown to more than associates globally who support ~ client enterprises in ~90 countries and territories.
We do important, interesting and substantive work that matters.
That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference.
The bar is unapologetically high.
So is the impact you can have here.
What makes Gartner a great place to work?   Our sustained success creates limitless opportunities for you to grow professionally and flourish personally.
We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future.
How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team.
Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results.
This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?   Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
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