CUSTOMER ACCOUNT ADMINISTRATION CLERK

Job ID.
r What You"ll Do.
The Customer Account Administration team ensures that.
· customer and contract master data is available and accurate in order to secure smooth billing operations, · submitted contracts are in line with internal control rules and guidelines of Criteo, · our “Know Your Customer” Process is effective and alerts are duly escalated to the compliance officer when confirmed.
CAA teams play a critical role in client on-boarding.
They are responsible for the creation & control of the financial accounts for new advertising campaigns, which are necessary for triggering invoicing.
In this respect, they are collaborating daily with Sales, Sales Support, and Finance teams.
They are also responsible for assisting Sales with the registration of Criteo into client’s vendor database, solving issues related to the registration of payment methods or invoicing currency.
CAA teams are also involved in maintaining good relationships with the clients.
They maintain accurate information to secure billing and collection (update of PO number, financial contact, Billing Address, etc.).
They address the credit & rebill request and initiate refund requests to clear client’s crediting account.
Your responsibilities.
As a Sales Administration assistant, you will in charge of supporting the Sales Admin team in various tasks.
- Create or control automated creation of the financial accounts for new advertising campaigns, which is necessary for triggering invoicing.
- Solve modification requests and issues raised by Sales, Sales Support, and Finance teams.
This includes accommodating refunds, solving issues with Credit Card or SEPA registration, enabling specific billing requirements (currency, central billing entity).
- Run controls to ensure billing is performed without issues, among which identifying advertising campaigns not linked to a financial account, missing contracts/insertion orders or purchase orders that could lead the client to reject an invoice.
- Identify and operationalize approaches to deal with complex cases which require non-standard processing, such as, for instance, resellers or test campaigns.
- Define process to identify and solve client master data quality issues, as for example invalid financial contact, or rationalization of financial accounts.
- Perform screening of clients against international sanctions, corruption or money laundering cases once you receive alert on a potential case.
Escalate cases to the legal team once you have confirmed an alert is not a false positive.
Who You Are.
· Fluent in English and French (other language a plus) · Good communication skills, positive mindset · Logical, able to organize workload, prioritize and manage time effectively · A self-starter, capable of taking the initiative, understanding quickly, and also being change orientated in order to propose and participate to process developments · Good knowledge of Excel (formulas and vlookups), ability to work with multiple IT tools · High attention to detail · A team player We acknowledge that many candidates may not meet every single role requirement listed above.
If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​ Who We Are.
Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.
At Criteo, our culture is as unique as it is diverse.
From our offices around the world or from home, our incredible team of Criteos collaborates to develop an open and inclusive environment.
We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development.
We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics.
As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo.
All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.
Why Join Us.
At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events.
We aim to create a place where people can grow and learn from each other while having a meaningful impact.
We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits.
Benefits may vary depending on the country where you work and the nature of your employment with Criteo.
When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location.
These factors can cause your compensation to vary.