CUSTOMER EXPERIENCE SPECIALIST

Headquartered in Barcelona and founded in , Pronovias Group is the first global bridal group shaping the future of our industry for every bride.
Our team, with around employees, is united by a shared passion and motivation to make each woman truly happy.
We are a group of pioneering bridal brands, each known for the creativity of our innovation.
Pronovias, Vera Wang Bride, St Patrick, White One, Nicole and Ladybird.
The Group’s bridal and eveningwear dresses are sold in more than 105 countries through a network of 100 stores and more than points of sale.
You are invited to experience for yourself the magic of bridal! Job description We at  PRONOVIAS GROUP, Global leader in the Bridal industry, are currently looking for a professional and talented Bride Experience Specialist to join our Customer Experience Team in our Barcelona HQ.
You will be the heart of our customer service department, providing exceptional support to our brides across various channels, such as phone, email, and social media.
You will assist brides in finding their dream dress or accessories, answer questions, resolve concerns promptly and professionally, and ensure all interactions are consistent with our brand philosophy.
Key Responsibilities.
Respond to our brides inquiries via phone, email, and social media in a timely and courteous manner.
Provide accurate information on products, services, procedures, and company policies.
Guide brides through the process of finding their dream dress.
Handle and resolve possible complaints efficiently and professionally, adhering to established policies.
Proactively offer solutions and recommendations, maximizing our bride experience and sales opportunities.
Collaborate with retail stores to address customer concerns related to their in-store experience.
Contribute to achieving department goals and exceeding customer expectations consistently.
Maintain a positive and professional demeanor, fostering a welcoming and supportive environment.
Requirements Minimum 1 year of experience in customer service, preferably in a high-volume, multi-channel contact center environment.
Fluency Spanish and English both written and spoken.
Additional languages (specially French or Italian) are a strong asset.
Familiarity with the retail or e-commerce industry, and experience in luxury customer service is preferred.
Positive, helpful, and solution-oriented attitude with a genuine desire to exceed customer expectations.
Excellent communication, interpersonal, and problem-solving skills.
Ability to learn new software and adapt to a fast-paced environment.
Strong analytical and problem-solving skills with a focus on continuous improvement.
Familiarity with Salesforce and Microsoft Office.
WHAT DOES PRONOVIAS GROUP OFFER? Ethical workplace environment that embraces the diversity that makes us special.
Having to opportunity to join our CSR strategy focused on women empowerment, environmental sustainability, and community impact.
Benefits to improve work-life balance.
flexibility on entry and exit, intensive day on Fridays, work from home policy.
Possibility to join our flexible remuneration plan which includes health insurance, transport tickets, nursery school tickets and training related to our business.
Company canteen with subsidized meals and breakfasts.
Team building activities to promote our companies' values.
respect, innovation.
empowerment, performance driven and teamwork.
Private parking and company shuttle bus from Barcelona and El Prat de Llobregat.