CUSTOMER EXPERIENCE STRATEGIST & CONSULTANT (BILINGUAL)

About Us:At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. As an Experience Strategist, you will help shape and influence market-relevant, innovative Customer and Employee Experience strategy and design, optimize, and manage projects that support these strategies. The Role:You will be responsible for leading the creation and execution of human centricicity proposals and projects that help our clients achieve their business objectives and improve customer and employee satisfaction and loyalty.A Day in The Life:As the ideal candidate for this role, you have built a career around providing value and expert service as a trusted advisor to your customers. You are always ready to jump in to connect with your customers and help solve problems while designing strategies for growth – virtually or in-person (ability to travel to be with clients when required). You dig deep into problems and constantly desire to learn more and consider that innovation, market-readiness, and market relevance is critical for success. Connecting with people and teams both internally and externally comes naturally to you, as you find unique approaches to solve difficult challenges. You can build foundational relationships, and you know when to engage multi-disciplinary business partners to take discussions, solutions, proposals, and programs to the next level.Your daily activities at Bond include:-Developing and implementing customer experience strategies, programs and create proposals that align with our clients' business objectives and drive broad customer experience and loyalty.-Collaborating with clients to understand their customer journey and identify opportunities for improvement and innovation.-Executing projects and lead project teams providing guidance, coaching, and support to ensure the successful execution.-Conducting customer research and gather insights to understand customer needs, preferences, and pain points.-Developing and implementing customer journey maps and touchpoint analysis to identify areas of improvement and optimize the customer experience.-Collaborating with cross-functional teams to ensure a seamless and consistent customer experience across all touchpoints.Implementing customer closed feedback mechanisms, such as surveys and feedback loops, to gather insights and drive continuous improvement.-Redesign process for our customers to become more focused on their customer.-Collaborate with larger companies to manage change towards a more human centric culture.-Facilitate virtual, hybrid and face to face workshops, trainings and meetings leading projects to success and strengthening bonds with participants.-Stay up to date with leading industry trends and best practices in customer experience management and incorporate them into our client programs.-Build strong relationships with clients, serving as a trusted advisor and strategic partner in their customer experience initiatives.Are You the One?-Based in Madrid or Barcelona-Bachelor's degree in business, marketing, or a related field (A master's degree is preferred).-Business fluency in Spanish, English (C2) and another EU language (Italian, French or German preferred). Any additional European language is highly valued.-A customer-centric mindset and a passion for delivering exceptional customer experiences.-Consultancy background, preferrably in the area of Customer Experience Management, Employee Experience, Culture or Transformation.-Analytical mindset with the ability to use data and insights to drive decision-making and continuous improvement.-Strong understanding of customer journey mapping, Change Management, Transformational Projects Customer Loyalty.-Experience in the design, implementation and operation of loyalty programs is highly valued.-Strong project management skills, with the ability to prioritize and manage multiple client programs simultaneously.-Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.-Knowledge of customer experience software and tools.-Experience in the loyalty marketing industry is highly valued.-Graphic design skills are highly valued.Why Bond?Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships—both internally and with our clients.Ready to Make Your Mark?If you’re passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team.Industry·        Marketing ServicesEmployment TypeFull-time, hybrid