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CUSTOMER QUALITY

Descripción de la oferta de empleo

👀¡Buscamos nuevo talento en Girbau HQ!¿Te apetece un nuevo reto laboral?🚀🚀Seleccionamos CUSTOMER QUALITY para formar parte del equipo de Calidad, del área de Business Excellence, de Girbau Headquarters situado en Vic, Barcelona.RESPONSABILIDADES Y FUNCIONES:Identificación y corrección de disconformidades: Identificar, recoger y corregir los principales problemas de calidad de los productos o servicios ofrecidos, gestionando de manera proactiva los comentarios de los clientes.Propuesta e implementación de mejoras: Proponer, planificar e implementar acciones que mejoren la percepción del cliente sobre la calidad, con el objetivo de aumentar la satisfacción y fomentar la lealtad.Seguimiento de métricas de calidad: Definir y realizar un seguimiento constante de las métricas de calidad a lo largo del ciclo de vida de los productos y servicios, asegurando el cumplimiento de los estándares y detectando áreas de mejora basadas en datos.Análisis de tendencias de calidad: Analizar tendencias e informes sobre la calidad percibida por los clientes, elaborando informes detallados con resultados y recomendaciones para la toma de decisiones.Es un enfoque integral para garantizar que los productos y servicios de Girbau cumplan con los estándares de calidad esperados por los clientes y mejorar continuamente la satisfacción del cliente mediante la mejora de procesos y productos.FORMACIÓN Y EXPERIENCIA PROFESIONAL:Corresponde a un/a profesional con formación en Ingeniería Técnica Industrial o grado equivalente.Se valorará conocimiento y formación en técnicas básicas de gestión de incidencias de Calidad: Six Sigma, 8D, AMFE. Nivel alto de inglés. Disponibilitat para viajar de forma esporádica a filiales y otros centros productivos de Girbau.Pensamos en una persona metódica, proactiva, dinámica y resolutiva. Con clara orientación a la obtención de resultados y mejora contínua.Si crees que encajas, ¡te esperamos! ✍️
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Detalles de la oferta

Empresa
  • Girbau
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 05/11/2024
Fecha de expiración
  • 03/02/2025
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