CUSTOMER SERVICE ASSOCIATE (MATERNITY COVER)

About the position Description WebCargo digitizes global freight sales for over of the world’s largest logistics providers and carriers.
Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market.
We’re not alone either.
WebCargo is a proud part of the Freightos Group, a logistics technology company that aims to make global trade frictionless.
That’s not cheap, so we’ve raised nearly $100 million from investors like GE Ventures, the Singapore Exchange and Aleph, making and have gotten the BBC, TechCrunch, and the Wall Street Journal excited about freight.
Turns out it’s kind of a big deal.
As one of the largest tech platforms for a huge industry (the phone or computer you’re reading this on was, after all shipped), we’ve been crushing it with double-digit growth, year after year.
As one of the largest tech platforms for a huge industry (the phone or computer you’re reading this on was, after all, shipped), we’ve been crushing it with double-digit growth, year after year.
Since we aim for the sky (air freight tech company and all…), we’re now bringing all air cargo bookings online with eBookings, creating the world’s largest live air freight platform with companies like United Airlines, Air France, IAG, and others.
And it’s working.
How well? Well enough that we need more people on our team to help manage all the eBookings.
Yes, this is a great problem to have.
As our Customer Service Associate (or Superstar of the Sky, if you prefer a hero name), you’ll help manage the hopefully very, very rapidly growing number of eBookings.
Responsibilities.
Monitor all eBookings placed on-platform like a hawk to ensure that every bit and byte of data is transferred effectively from the freight companies on our platform to the airlines (yes, there’s a lot of tech involved but trust us, we’ll help you learn how to use it!) When you’re moving EVERYTHING in the world, things happen.
But that’s why you’re there.
Like a Shipping Sherlock Holmes, you’ll track and investigate eBookings issues.
When things go wrong, you’ll ring the alarm bells, escalating appropriately to the right people.
Customers come first.
You’ll be there on the front-line, as the point of contact for our users, following up with them to ensure that everything goes so well when they eBook, they prefer to book air freight than hang out at pool parties.
As a matter of fact, they’ll enjoy it so much that they’ll come back and book again.
As you gain on-the-ground insights, you’ll document feature requests and help prioritize our roadmap.
Trust us, it feels amazing when you get to tell a customer something they asked for is being developed.
Cherish it, documenting feature requests for Product Management.
We love our airlines too.
So you’ll serve as the point of contact for airlines to resolve any technical or operational discrepancies related to eBookings.
You’ll help as well automate communication and streamline on-platform training.
Requirements Job Requirements Logistics or supply chain skills are highly desirable From Arkansas to Argentina, Stockholm to South Africa, our customers are everywhere.
You have up to a year of experience being in contact with clients around the world (Customer Service, Account Management or similar).
When you’re talking about this scale, that unicorn paper notebook won’t cut it.
You’ll need at least one year of experience using software to manage tasks and/or support tickets.
Methodological, organized and detail-oriented.
Fluency in English Why is WebCargo by Freightos exactly where you want to work? Location.
Barcelona, Spain … but only some of the time.
We’re on an employee-friendly hybrid model.
We believe that employees who get better make us all better.
We strive for professional development and continuous learning.
Apart from career support and guidance, you’ll be entitled to get an annual training budget for personal and professional development.
No, you can’t use it on cool socks.
But most other things go.
Competitive salary and participation in the Long Term Incentive Plan (LTIP) of the Freightos Group.
Ticket restaurant, Private Health Insurance and Flexible remuneration options for nursery, training and transport.
Full-time position.
Flexible schedule & intensive working hours on Fridays so that we have a long weekend:) Multicultural and open environment, full of great people from multiple countries.
Over twenty languages, but all aligned on making global freight work better.
Great office in Torre Glories with amazing views, located in the center of the technology HUB in Barcelona.
WebCargo, a Freightos Group company, is an equal opportunities employer and we make every effort to ensure that all potential employees are treated fairly and equally.
Please submit your CV in English!