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CUSTOMER SERVICE (DACH + IBERIA)

Descripción de la oferta de empleo

Our client, important international company, is looking for a Customer Service for their offices located in Barcelona Centre.Driving and delivering client service excellence whilst developing the culture of delighting their clients across the business.Key Criteria/ Requirements:• Experience in the logistics industry is welcome but not critically necessary• Someone with common sense, willing to learn and work• Proactivity, Resilience, attention to the details and self-organization• Resolutive capacity and skills for customer service• Windows / MS Office advance user.• Important and essential: Spanish, Very Good level of English. In this specific case: German is also a must.Key Competency RequiredOperational experience – experience at relevant level with the ability to invoke change and best practice.Resourcefulness – A composite of positivity, energy, passion and persistence wrapped into one. It’s about getting over, around or through barriers to get the job done.Communication – excellent written and verbal communication skills adopting an appropriate approach for the target audience. With an engaging style you will be able to manage people supportively while driving a high level of performance.Continuous improvement mindset – challenges the norm to ensure operational excellence and commercial return. Highly tolerant of change and solutions focused. Ability to capitalise on how technology and commercial contracting add value to the business.Leadership: The ability to create a vision that others buy into and want to be part of. Adopts a coaching approach to empower others to achieve their full potential. Demonstrable experience of building successful teams.Conditions:Perm contract with our clientCompetitive salaryMultiple benefitsHybrid home office (Very flexible, you can telework most of the time)
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Detalles de la oferta

Empresa
  • Hays
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 16/11/2024
Fecha de expiración
  • 14/02/2025
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