CUSTOMER SERVICE MANAGER

At Revlon, we’re passionate about all things beauty and inspiring women to ‘Live Boldy’. Since the launch of the first opaque nail enamel in 1932, Revlon has provided our consumers with high quality products that deliver sophisticated glamour. Today, Revlon's diversified portfolio of brands is sold in more than 150 countries around the world and has some of the world’s most iconic and desired brands in colour cosmetics, skin care, hair care, hair color and fragrances.At Revlon, we are equally passionate about our team! We celebrate success, invest in health and wellbeing initiatives as well as professional development programs designed to unlock potential.JOB SUMMARYThis role will be responsible provide excellent customer service and to promote this idea throughout the organization. The goal co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.This role is responsible for order to deliver process Prestige channels, she/he must support sales team and customer, work together with demand/supply/Logistic and finance team to give excellence services for internal or external Stake Holders.Customer services Manager must follow daily/weekly/Monthly the operational and strategy KPI’s to analyze inefficiencies to allow us to put in place actions to solve it, always looking for the excellence of our service level.ESSENTIAL DUTIES & RESPONSABILITIES1- Oversees all aspects of the customer service experience to troubleshoot processes and procedures and make improvements of customer service quality.2 -Implements effective processes for customer service representatives to interact with customers.Provides training on handling of sensitive customer service issues.3 -Monitors and reviews processes for ways to make procedures more time and cost-effective.4 -Follow up regular reports to upper management about department milestones and progress.5 -Holds regular meetings with department staff to discuss expectations and hear team concerns6 -Plans and maintains departmental budget.7 -Responsible for department recruitment and retention, as well as accurate and regular reports regarding staff changes.8 -Coordinates with sales department to incorporate plans to increase customer satisfaction.9 -Manages issues with the staff through assessment and subsequent corrective action protocol.QUALIFICATIONSEducation & Experience: -University graduate or supply chain management Master 7 -10 years’ experience. -Customer service experience in Order to Cash Process.-Strong Skills in Microsoft Office.-SAP knowledge of SD/FI module or JDE.-Fluent in English language C1, other language is a plus.Skills-Strong analytical capability and attention to detail .-Willingness to work difficult tasks through to completion.-Ability to collaborate with other departments to reach a common goal.-Strong understanding of Supply Chain principles.-Desire to learn and grow in the position and company.-Ability to work in conditions which include multiple and sometimes conflicting priorities in tight deadlines.-Good Communication Skills.-Leadership Experience.-Problem Solver.-Analytical.-Customer Service.Succeeding Together at Revlon Appropriate Workplace Behaviors.-Team worker, able to work in multi-cultural environment .-Proactive and creative problem-solving skills.-Keen attention to detail.-Collaborative and supportive attitude, ability to work across all functions within the company.-Flexibility to adapt to changes and new ways of working.