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CUSTOMER SERVICE REPRESENTATIVE W/GERMAN

Descripción de la oferta de empleo

Omya is a leading global producer of industrial minerals - mainly derived from calcium carbonate, dolomite, and perlite - and a worldwide distributor of specialty chemicals. Founded in 1884 in Switzerland, Omya has a global presence extending to more than 160 locations in over 50 countries with 9,000 employeesOur Barcelona team is seeking a Customer Service Support Representative fluent in German. MAIN RESPONSABILITIES:Transactional ServicesSAP process returns, credits and debits in SAP in accordance with existing procedures.Internal requestsSupport Customer Service with general administrative tasks to facilitate efficient tasks execution.Customer Requests and Complaints Monitor the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products and other related issues.Close complaints in Sales Force in accordance with existing procedures.Follow up all customer service enquiries.Support Customer Service to provide answer to the external customers.Documents for customersProvide and send the following documents to the external customers:Certificate of Analysis, MSDS, Product data sheets,…Special questionnaires (Master data, environmental info, bank details, other supplier info,…)Lists and special requests (SAP extractions,…)Create and follow up QSHE SF tickets, Regulatory Affairs Sales Force ticketsQUALIFICATIONS & SKILLS:1 to 3 years of prior experience in the areas of customer service, accounts payable, or order entry.Experience in export transportation or international business in the industrial chemical market is preferred.Working knowledge of BPCS or SAP/Sales ForceHigh degree of customer focus.Solid communication skills both written and verbal.Ability to maintain confidential information at all times.Attention to detail and accuracyNative speaker level or advance in German is requiredFluent in English and Spanish good command of both oral & written. Other languages will be a plus.WHAT DO WE OFFER? 50% Hybrid work modelLanguage lessons in companyTicket restaurant30 labor days of holidaysMedical insurance 50% subsided by the company for employees and the possibility to integrate family members at a very good price.Open and modern office environmentInternational environment with more than 25 different nationalitiesHybrid and full-time position based in Barcelona
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Detalles de la oferta

Empresa
  • Omya
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 27/09/2024
Fecha de expiración
  • 26/12/2024
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