CUSTOMER SUCCESS / ACCOUNT MANAGER - PATERNA, VALENCIA
Descripción de la oferta de empleo
Founded in , thinkSPAIN is available in 12 languages, offers over properties from + advertisers, and is focused on helping its millions of visitors and subscribers find their perfect place in Spain.
JOB DESCRIPTION We are seeking a dedicated and enthusiastic Customer Success / Account Manager to join our team in our Parque Tecnológico de Valencia office.
The primary responsibility of this role is to maximise client success and retention by proactively engaging with clients and providing exceptional support and advice.
The ideal candidate will be fluent in English, proficient in Spanish, with experience in the real estate sector or in an online classifieds/advertising platform.
PRIMARY DUTIES & RESPONSIBILITIES • Develop and maintain strong client relationships, ensuring satisfaction and resolving issues.
• Offer training and advice on how to use our products and the platform effectively.
• Drive client success, retention, and engagement by understanding their objectives and providing strategic guidance.
• Identify opportunities to upgrade & upsell.
• Curate appropriate offers for retention, upgrades and upsells.
• Work to improve KPIs alongside the sales, marketing, and product development teams.
• Maintain accurate records of customer interactions and feedback.
Provide insights to management to improve service quality and platform functionality.
• Stay updated on industry trends and competition to provide valuable insights to clients.
• Contribute to the development of account management and support policies and procedures for continuous improvement.
REQUIREMENTS • Currently able to live and work in Spain.
• Native-level fluency in English and a strong command of Spanish (both written and spoken).
• Excellent verbal and written communication, relationship-building, and problem-solving skills.
• Sales and negotiation skills, be able to listen and understand what each customer needs.
• Demonstrated experience in a customer-facing role, preferably within customer support or account management.
• Familiarity with online platforms and CRM systems.
• Ability to handle multiple customer queries simultaneously and prioritise tasks effectively.
• Flexibility to work some local holidays (we have clients nationwide), if required.
WHAT WE OFFER • Competitive Salary.
A package commensurate with experience.
• Generous holiday allowance.
• Monday-Friday with remote working flexibility to balance work and life.
• Being part of a small, friendly, and passionate team at a successful, established company.
• On-the-job training with a highly-experienced team as well as time for online-training to learn new skills.
START/DURATION.
Immediate start available due to expansion of the team.
Full-time permanent contract.
HOW TO APPLY Please send your CV, and a brief cover letter in English outlining your motivation, experience, and why you believe you are the ideal candidate for this role.
Fill out the 'Apply for this Job' form, or send your application to
Detalles de la oferta
- Sin especificar
- 05/11/2024
- 03/02/2025
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