CUSTOMER SUCCESS INTERN EMEA

Who we areiF has developed a platform that leverages AI to solve the pressing issue of the high percentage of merchandise returns in eCommerce. Our software-based solution offers retailers a profitable and sustainable approach to reverse logistics, minimizing the cost of returns, and reducing waste that ends up in landfills. Through our advanced technology, we enable retailers to process eCommerce and Marketplace returns in an efficient and cost-effective manner while enhancing the customer experience through store credit and exchange incentivization.Our platform offers a robust end-to-end post-purchase solution that integrates high-impact and engaging features to create a unique user experience for brands. We collect and analyze unlimited data and insights to provide retailers with actionable levers to improve revenues and sustain a green post-purchase process. Our AI-powered portal enables brands to connect deeper with their customers and minimize their carbon footprint, making a positive impact on the environment while driving profitability.We're growing fast, innovating faster, and are currently growing our Customer Success and operations team across Europe. This high-performance team will detect well-fitted industry clients to deliver a solid return service proposition for their eCommerce around the world.Key responsibilitiesDeliver value on each interaction and develop long-term relationships through consistent and proactive communication, identifying their needs and building engagementProactively seek ways to enhance customer health score, identifying opportunities within the scope of Customer Success and beyond that (e.g., Sales, Product, Customer Experience, etc.)Provide timely and accurate support to customers via email, chat, and phone.Assist in troubleshooting and resolving product-related inquiries or issues.Collaborate with internal teams (e.g., Product, Engineering) to escalate and resolve complex technical problems.Help maintain and update the customer knowledge base and FAQs.Participate in customer onboarding processes, ensuring a smooth product adoption experience.Gather customer feedback to help improve product features and service quality.Monitor and manage support tickets, ensuring issues are resolved within the SLA.Assist in identifying opportunities for process improvements in customer support.QualificationsProspective candidates will have from 0 xto 1 year experience in a similar roleCurious and enthusiastic to learn and understand the customer's business processes, needs, pains and future challenges.Strong presentations and communication skillsHas a strong drive for results and ability to collaborate and influence in a “Win as a team” environmentExceptionally well organized and love planning ahead.A high degree of passion, energy, driveHungry and HumbleWe expect you to evolve fast, learning and executing the job in about one third of the time that most competent people think is possibleWhat you getWork with motivated, intense and talented professionals with experience at top organizations in retail, strategy and technologyThe chance to scale and build one of the highest potential startups and teams in EuropeAttractive goal-based salary compensationA differential professional experience in a fast-paced environment, with a team of strategy, business and tech experts