CUSTOMER SUCCESS MANAGER

As a Customer Success Manager at ColdIQ, you’ll be responsible for campaign and client management, sales/marketing, and cold email lead generation. This full-time contract position can be based in Barcelona or fully remote. We offer the opportunity to work with businesses worldwide and to help grow a business from the start.About ColdIQ 🧠ColdIQ is a B2B Lead Generation Agency that generates leads for its clients using the latest AI Sales Tech. We prioritize long-term partnerships and strive to create a streamlined system that enables every team member to excel. Founded in February 2023, we are currently a team of 11. ColdIQ has two sides of the business:The ColdIQ website, where we list and compare all the best sales tools on the market. We also regularly write content about these tools and have a cohort-based course where we teach people how to use these tools to supercharge their outbound strategies.An outbound agency, where we consult and implement sales systems for our clients.About Our Clients 🤓Our clients are ambitious, growth-oriented, and successful B2B businesses from various industries. They value their time and require a reliable lead-generation partner that delivers results and generates a great return on investment (ROI). We help our clients by acting as true thought-partners throughout the campaign building and delivery process.What We're Looking For 🔎As a Customer Success Manager, your mission should be building deep, trusting, and long-term client relationships. You’llDesign creative and effective cold email campaigns to convert prospects into leadsContinually optimize campaigns to ensure lasting results.Update clients on the results of their campaignsTeach potential clients about what ColdIQ can do via LinkedIn posts and engagementWe expect to hire A-players to the team who are ready to roll up their sleeves and tackle a variety of responsibilities at the company. Some of our CSMs have gone on to lead teams, head up sales functions, write newsletters, and even film content for our AI in Sales course. The possibilities when you join are endless if you’re willing to work hard and create your own opportunities.What Makes You A Fit 🩵Thriving under stress. We are a lean team, and no two days are the same. You need to be comfortable with the unknown, a bit of messiness, and roll with the punchesExcellent listening skills and the ability to build deep relationshipsProfessionalism, maturity, and reliability to meet the expectations of successful entrepreneursStrong communication skills in verbal and written EnglishHighly resourceful team player who meets deadlines and follows through on commitmentsTech-savviness and a quick learner of new technologies and software (there is new software coming out every day, and we need you to stay on top of new products and trends)Intelligent, adaptable, and problem-solving mindsetHigh-performing individual with a desire to achieve and grow financiallyProven ability to write high-performing cold emailsProfessional work setup including reliable internet, high-quality audio and video equipment, quiet space, clear background, and good lightingAs a Customer Success Manager, your responsibilities include 💪🏼Building deep and lasting client relationships:Acting as the primary point of contact for all client communication and ensuring high responsiveness.Leading weekly check-ins to provide updates, gather feedback, and brainstorm growth strategies.Understanding clients’ businesses and meeting their lead generation expectations.Ability to communicate both positive and negative news to clients and effectively troubleshoot solutionsEnsuring timely delivery of services and proactively identifying and resolving any issues. Creating a referral culture where satisfied clients are eager to share their positive experiencesDeveloping effective cold email strategies:Understanding the target audience and segmenting it effectively.Crafting compelling and concise email copy that captures attention and encourages action.Ensuring emails meet inboxing criteria to minimize bounce rates and avoid spam filters.Following industry best practices for deliverability and compliance.Continually optimizing campaigns for lasting performance.Monitoring campaign analytics to ensure optimal deliverability and engagement.A/B testing email variations to determine the best approach.Refreshing email content to avoid recipient fatigue.Analyzing campaign responses to refine audience targeting.Generating new strategies based on insights to keep campaigns fresh and compelling.Developing the ColdIQ brandWe want all ColdIQ employees to be content creators. This means that everyone at ColdIQ writes content on LinkedIn at least once per week. We will help you get started, but this is something we expect every team member to own.What We Need From You On The First Day 🚀Efficiency in producing significant output with minimal wasted effort.Strong work ethic with a track record of working hardAdaptability to quickly adjust to changing priorities and conditionsCommitment to follow through on verbal and written agreementsProactivity in taking initiative and bringing new ideas to the company.Honesty, Integrity, and maintaining trust and confidence.Coachability and openness to feedback.Bonus Qualifications 😍Expertise with Lemlist, Apollo.io, Clay, Smartlead, Instantly, and other cold-email tools (check out our website for more examples)What We Can Offer You 💙A young and collaborative team that wants to learn as much as possibleAccess to 50+ sales tools for experimentationNever-ending opportunities to grow within the companyFlexibility to work from where you want (we are a remote-first company)Our Recruitment Process:Send us a 2 minute Loom Video explaining why you would be a good fit at people@coldiq.comInitial interview: 30 minutes with Hugues our recruiterTake Home Task: We give 3 days to complete the taskFinal Call With Leadership Team: 30 mins to better understand your motivations to join the team