CUSTOMER SUCCESS MANAGER
Descripción de la oferta de empleo
We guide and support hundreds of startups leveraging AWS smarter throughout their growth journey.
We save our customers significant time to market and optimize their cloud performance and costeffectiveness.
Automatit operates in more than seven countries across EMEA.
We provide a dynamic environment where you can expand your professional expertise and make a significant impact.
We re looking for a Customer Success Manager who will manage a portfolio of Automatits strategic customers in EMEA from onboarding to assuring satisfaction while identifying business needs in the customer s AWS environment.
Work location hybrid from London or Madrid Responsibilities.
Identify Cost Optimization upsell crosssell and renewal opportunities and the need for a Dedicated DevOps or FinOps service.
Oversee a portfolio of assigned customers develop new business from existing clients and meet sales goals.
Onboard new customers and guide them through onboarding ensuring a smooth transition to our product or service.
Provide training and resources to help them get started effectively.
Act as the primary point of contact for assigned customer accounts.
Develop a deep understanding of their business needs and objectivesproactively engage with them to understand their evolving needs challenges and goals.
Gather feedback from customers regarding their experiences and needs.
Relay this feedback to internal teams for continuous improvement.
Encourage satisfied customers to become advocates by participating in case studies testimonials or referrals.
Maintain and develop strategic vendor relations with AWS.
Regularly attend business events and conferences to promote and educate prospective clients on the benefits of Automatit.
Requirements.
3 years of experience in Customer Success Customer Engineering or Account Management roles in a B2B SaaS company 2 years of experience in sales of complex public cloud like AWS/GCP/Azure A proven successful track record of generating revenue and closing business Experience working with or at startups/ISV companies Indepth experience with selling and supporting AWS services Demonstrated ability to engage and influence Clevel executives Excellent written and verbal communication skills in English.
Additional EU languages are an advantage.
Excellent presentation and organizational skills Ability to work in a fastpaced environment Working experience with Salesforce or Hubspot advantage AWS cloud certificated advantage Knowledge or experience in FinOps advantage Automatit is committed to fostering a workplace that promotes equal opportunities for all.
We firmly believe that fostering a diverse workforce is crucial to our success.
Our recruitment decisions are grounded in your experience and skills recognizing the value you bring to our team.
#LIHybrid #LIAIT Remote Work.
Yes Employment Type.
Fulltime
Detalles de la oferta
- Automat-it
- Sin especificar
- 23/10/2024
- 21/01/2025
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