CUSTOMER SUCCESS MANAGER

CloudZone is a comprehensive multi-cloud provider and is an AWS, Google Cloud & Azure Premier Partner, operating on a global scale with operations in Israel, Iberia, UK, Ireland, and northern Europe.We offer our customers a one-stop-shop for all their cloud needs including Cloud Migration/Modernization, DevOps, Data Solutions, Security, custom developments, and more. Since 2013, CloudZone has grown into a leading service provider, serving over 500 customers across various segments globally.Why CloudZone is a great place to work at:At CloudZone, you’ll find a collaborative and diverse environment with passionate, innovative team members, creating a stimulating and electrifying workplace atmosphere. We support flexible, hybrid work options and emphasize a healthy work-life balance, making it easy to excel professionally without sacrificing personal well-being.Professional development is at the heart of our commitment to our employees’ success. We invest heavily in growth through comprehensive training, certifications, and ongoing workshops, empowering our team to stay at the forefront of cloud technologies and industry trends.We are currently seeking a Customer Success Manager to join our fast-paced, success-driven team. As a CSM, you’ll manage and develop strategic accounts, focusing on driving growth for CloudZone and providing an outstanding experience for key customers. You’ll build deep, meaningful relationships with clients, using your knowledge of their industry, business, and technical landscape to creatively deliver value and help them leverage CloudZone’s cloud services to their fullest potential.Ideal Candidate Profile:Experienced in Cloud: Demonstrated experience working with cloud technologies, specifically AWS (essential).Professional and Personable: Friendly, articulate, and able to communicate effectively across various professional personalities and contexts.Adaptable and Proactive: Able to independently prioritize tasks, quickly identify opportunities, and proactively engage with clients to enhance their cloud experience.Team-Oriented: Works well within a collaborative team environment, sharing insights and fostering teamwork.Roles and Responsibilities:Develop an annual business plan with clients, mapping out goals, challenges, and KPIs that align with CloudZone’s services and the client's objectives.Act quickly on the business plan, ensuring the right technical, operational, and financial resources are in place to deliver a seamless customer experience.Use your cloud expertise to identify new business opportunities and improve customer efficiency and growth, with a particular focus on AWS solutions.Identify new funding opportunities by leveraging your understanding of cloud vendor credit programs, including AWS credits.Maintain an accurate sales pipeline and consistently close business opportunities with precision.Engage customers in satisfaction surveys and NPS to continually enhance service quality.Participate in QBRs and deliver comprehensive reports on quarterly customer engagement and results.Qualifications:Professional Background: Minimum of 3 years in IT sales, account management, or customer success, ideally within SaaS, PaaS, or IaaS.Education: BA/BS degree or equivalent practical experience.Cloud Expertise: Demonstrated experience working with cloud platforms, particularly AWS.Technical Acumen: Ability to effectively interact with technical stakeholders, particularly software developers, is a plus.Cloud Economics Knowledge: Experience with TCO-based financial selling is an advantage.If you’re passionate about driving value and delivering exceptional customer experiences, we’d love to hear from you!