CUSTOMER SUCCESS MANAGER - FRENCH SPEAKING
Descripción de la oferta de empleo
Your Role As a Customer Success Manager, you’ll ensure our customers achieve maximum value from our solutions.
You’ll onboard new customers, nurture relationships, and support them throughout their journey, both locally and internationally.
You’ll be their advocate, ensuring engagement and satisfaction for the long term.
Key Responsibilities.
Customer Onboarding.
Lead a smooth onboarding process, setting customers up for success.
Relationship Management.
Build and maintain trust-based relationships, ensuring long-term engagement.
Value Optimization.
Identify opportunities to maximize value through guidance and best practices.
Customer Advocacy.
Capture customer feedback to relay to product and development teams for improvement.
Issue Resolution.
Work with support and development teams to resolve issues quickly and effectively.
Metrics Ownership.
Track success metrics such as adoption, satisfaction, and retention.
Consultative Skills.
Industry Expertise.
Experience working in or understanding our customers’ industries.
Technical Aptitude.
Comfortable with technology, particularly BIM, CAD, or similar construction software.
Commercial Skills.
Strategic Sales.
Identify, close, and expand business opportunities at a strategic level.
Stakeholder Management.
Manage complex stakeholder landscapes with strong communication and interpersonal skills.
Sales Process.
Handle the sales process from opportunity to close.
What We’re Looking For.
Customer-Centric Mindset.
Passion for customer satisfaction and long-term success in a SaaS environment.
Technical Aptitude.
Comfortable with new technology; experience with BIM, CAD, VR, or construction software is a plus.
Stakeholder Management.
Proven ability to manage complex stakeholder relationships.
Problem-Solving.
Proactive in addressing customer challenges.
Collaboration.
Team player who works effectively across departments.
Global Mindset.
Fluent in French & English; additional languages are a strong advantage.
Join us to revolutionize the construction industry by delivering exceptional customer experiences with cutting-edge solutions!
Detalles de la oferta
- Workfully
- Sin especificar
- 25/11/2024
- 23/02/2025
As a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers... requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within......
We are looking for a junior technical customer success specialist to join our customer success team... ability to multitask and handle multiple customer inquiries simultaneously... our team of 900 professionals is behind the success of 2... apply problem-solving skills and resourcefulness and show our......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers... willingness and ability to attend meetings and field communication outside of normal working hours to accommodate teams or partners based internationally and meet customer......
Proficiency in using customer relationship management (crm) tools and other relevant software... a customer-centric mindset with a firm commitment to delivering top-tier customer service... your primary responsibility will be to deliver exceptional customer service, build last relationships, and provide......
Strong sales and customer relationship-building skills... dutch, german or french are valuable... the goal is to make sure that every qualified enquiry becomes a booking and an engaged customer... b2b recursos humanos select luxury customer service specialist for consolidated business group dedicated......
Ensure the event is a success and everything goes smoothly... madrid, spain (on-site) as the production manager at oh37, you will be the the dream maker, the person who will take the right actions at the right time to make ours and our client’s dreams come true... producing work internally international......
The role will report to the spanish cst sales manager and funtionally to head of port operations... university degree high excel and pbi abilities sales understanding of diverse market requirements financial understanding (business plan, financial kpis) good disposition to collect data on customer facilities......
Requisitos del puestorequirements: native speaker of dutch (netherlands or belgium) or french (belgium)... we welcome all native dutch or french speakers from any location to join our project, with the only requirement being the ability to attend the session at our barcelona office... com/project/tahoe-nl?/fill?id313=df029......
We are seeking an individual who thrives on challenges, embraces creativity, and understands the intricate dance between customer satisfaction and team morale... requisitos del puestocurrently, we are on the lookout for a visionary store manager who embodies the essence of our brand – someone who can......
