CUSTOMER SUCCESS MANAGER - GROWTH MARKETS, FSI

Our Company   At Teradata, we believe that people thrive when empowered with better information.
That’s why we built the most complete cloud analytics and data platform for AI.
By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions.
The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
What You’ll Do   You will own the account strategy for engagement, adoption and success planning drive business growth, customer value, satisfaction, and retention within the assigned banking accounts.
Inspire confidence and drive utilization of Teradata software and services through education and strategy sessions to ensure the customer is successful in their adoption of Teradata technology.
Act as a Trusted Advisor to the clients and facilitator of additional Teradata SMEs and functions and increase feature adoption of Teradata software by positioning new features to enhance current and new analytical applications, delivering additional customer outcomes.
Who You’ll Work With   Work with the rest of the GTM team within Singapore and/or Growth Market business unit.
You will demonstrate ability to understand the customers’ needs, develop and establish new business relationships and provide thought leadership to influence and build trust at different customer levels including senior/executive management, IT decision-makers all leading to increased customer satisfaction & further expansion opportunities.
The position reports to our Geo Leader leading the CX team      What Makes You a Qualified Candidate   Minimum of fifteen (15) years of experience on responsibilities as strategy expert, FSI business/ industry consultant client partnership, customer succession planning, and other relevant experience  Solid exposure and knowledge of the banking industry  First-hand involvement with major bank projects, programs or business operations like risk compliance programs, etc  Extensive expertise in data management      What You’ll Bring   BA, BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.
Currently or previously engaged with consulting or professional services firm is a plus  A clear, confident, and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders.
Continuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome.
Possess the ability to multitask and manage competing priorities across multiple customers.
Strong analytical and problem-solving skills and an ability to manage complexity in a frequently changing environment.
Excellent English language proficiency and presentation skills.
This role could require Domestic & International travel.
We encourage flexible working that will allow you to work from the Teradata office, customer site and working remotely from your home office, subject to the business needs.