CUSTOMER SUCCESS MANAGER ITALY CORK
Descripción de la oferta de empleo
You will report to the Director of Customer Success.
You will consult with customer across the spectrum of system administrators to Chief Security Officers (CSO).
You will articulate the value of Trellix solutions and services that inspires the use of Trellix solutions, services, educational offerings and premium support.
About the Role.
You will develop a trusted adviser relationship with customer partners and executive sponsors to understand the customer's strategy, technical environment and measurements for success.
You will oversee all post-sales activity to create recognizable benefits for your customer You will manage the renewal ecosystem (distributor, Partner and Customer) together with the rest of the customer-facing team at Trellix.
You will ensure on-time renewals across your book of business.
Anticipate and monitor at-risk accounts and ensure concerns are managed.
You will ensure smooth client experience as they work with several Trellix roles.
You will be the customer's voice and provide feedback to our teams on how we can better serve our customers.
Identify risks to the customer achieving their goals and work with the account team to build a risk mitigation plan.
About You.
Your background includes 5+ years of Customer Success Manager experience.
You have a strong desire for action and willingness to jump in and rol.......
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Detalles de la oferta
- Trellix
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 09/11/2024
- 07/02/2025
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