CUSTOMER SUCCESS MANAGER (REMOTE)
Descripción de la oferta de empleo
We provide innovative tools and solutions that enable businesses to build better relationships with their customers through seamless and personalized conversations.
e're growing rapidly and looking for a talented Customer Success Manager to join our team.
As a Customer Success Manager at Hubtype, you will play a crucial role in ensuring the success and satisfaction of our customers.
You will partner with our clients to understand their unique business needs and goals, and provide strategic guidance and support throughout their journey with our products.
ey Responsibilities.
Building Relationships.
The primary focus is on establishing and nurturing strong, long-lasting relationships with customers.
This involves understanding their needs and concerns, creating a foundation for trust and collaboration.
Lead and streamline the onboarding process, ensuring impeccable implementation of projects, providing training, and continuous support to client teams.
Customer understanding and Value Maximization.
Strategically analyze customers’ main Key Performance Indicators (KPIs) to suggest improvements, and conduct Business Reviews to ensure customers derive maximum value from the products and services and get the most out of their investment.
Promptly manage and resolve customer issues, escalating to Hubtype’s Product and Services teams when necessary.
Internal Advocacy.
Serving as an internal advocate for the customer within Hubtype is a crucial aspect.
This means representing the customer's interests, concerns, and feedback to relevant teams within the company, such as product development or support.
Renewal and Growth.
Renewal management and identifying opportunities for account expansion.
This aligns with the goal of contributing to the overall growth of the customer base.
Detalles de la oferta
- Hubtype
- En toda España
- Sin especificar - Sin especificar
- 14/10/2024
- 12/01/2025
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