CUSTOMER SUCCESS MANAGER - SPAIN
Descripción de la oferta de empleo
Lead and support the successful onboarding of new clients; Guide clients through the implementation process ensuring a smooth transition to software; Develop detailed onboarding plans tailored to client needs.
Customer Relationship Management.
Serve as the primary point of contact for assigned clients establishing and nurturing professional relationships; Conduct regular checkins and status meetings to assess client satisfaction and address any issues; Provide tailored solutions to client problems and escalate where necessary to internal teams.
Training and Support.
Deliver training sessions to ensure clients are proficient in using application; Maintain training materials and support resources to align with updates and client feedback; Offer ongoing product support and guidance to maximize software utilization.
Collaboration and Communication.
Collaborate with internal departments (e.
.
Product Development Sales and Technical Support) to ensure a seamless client experience; Communicate client feedback and improvement suggestions to relevant internal teams to contribute to product enhancements.
Proactive Relationship Building and Issue Resolution.
Identify opportunities for account expansion and increased client engagement; Monitor client usage metrics and proactively address any decrease in software adoption; Conduct periodic reviews with clients to align software capabilities with evolving business needs.
Key Performance Indicators (KPIs) Client Satisfaction Rate.
Based on surveys and feedback collected at defined intervals.
Implementation Success Rate.
Measured by the number of successful client onboardings within the set timeframe.
Client Retention Rate.
Percentage of clients retained on a yearly basis.
Training Completion Rate.
Number of clients successfully trained and using the software as per defined benchmarks.
Product Adoption Metrics.
Level of usage of key software features by clients tracked through system analytics.
Spanish AML expert.
good knowledge of the Spanish AML requirements
Detalles de la oferta
- Approach People Recruitment
- Sin especificar
- 14/11/2024
- 12/02/2025
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