Ver oferta completa

CUSTOMER SUPPORT MANAGER (TRADING BACKGROUND)

Descripción de la oferta de empleo

About the companyCompany: Emerald Marketing FZCOLocation: 🌍 Fully RemoteAbout Us:Join Emerald Marketing FZCO, a fast-growing leader in the forex affiliation space! We provide world-class resources and support to traders globally. Now, we're looking for a skilled Customer Support Manager with a background in trading to take our support game to the next level! About the roleWhat You’ll Do:As our Customer Support Manager, you’ll be the hero of the support team 🦸, ensuring a top-tier experience for our clients. You’ll lead the team, built the team, have actual experience with building and expanding teams, resolve complex issues, and use your forex trading expertise to guide customers through their journey. 💬📊Key Responsibilities:Lead & manage our customer support team, ensuring high satisfaction levels. Develop and improve support processes and KPIs to streamline efficiency. Handle complex queries related to trading and ensure timely resolution.Provide training to the team, boosting their trading knowledge and service skills. Collaborate with other departments to ensure seamless customer experiences.Use your trading expertise to educate customers and help them succeed. Monitor feedback and implement improvements to elevate customer support.Stay updated on industry trends and compliance to keep support top-notch.About youWhat You Need:Proven experience in a customer support management role.Strong knowledge of forex trading—you know the ins and outs of the markets! Excellent communication skills with a problem-solving mindset.Familiar with CRM systems and support software.Fluent in English (required), and bonus points if you speak German or Spanish! 🇩🇪🇪🇸 Ability to train and motivate a team to deliver stellar results.Thrives in a fast-paced environment and stays cool under pressure.Experience with team building and leading large teams is a MUST HAVE!What's in it for you?What We Offer:💰 Competitive salary + performance bonuses! 🎉💻 Fully remote, flexible work—manage your time and work from anywhere!🏆 Join a company that’s growing fast and be part of an exciting journey!🎓 Ongoing training and personal development opportunities.Monday to Friday: Base shift 09:00 - 18:00 CEST (mid or evening shift & weekends shifts are optional also based on team needs).How to apply?Ready to Elevate Your Customer Support Career?If you’re excited about shaping the future of Sales in a leading global company, we’d love to hear from you!Please send us your:-CV-Motivation-Why are you the perfect candidate-How is your previous experience going to help you with this role-Swot Analysis about yourself, Please send us a view of who you are, what you did in the past, your strengths, weaknesses and why this position is something you could see yourself doing for the next 5-10 years.
Ver oferta completa

Detalles de la oferta

Empresa
  • Emerald Marketing
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 21/10/2024
Fecha de expiración
  • 19/01/2025
Customer Support in Sales Department
Horizon Neulogy

Requisitos del puestorequisitos fluent english language education background technical and administration business... the role will report to the spanish cst sales manager and funtionally to head of port operations... the goal of the position is to bring support to the different areas of the port business......

Customer Success Manager
Recruit4work SL

Requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within roles such as customer success manager, account manager, or delivery manager... as a valuable member of the customer success team......

German speaking Customer Service Agents
RFC

To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......

Junior it customer success specialist (en language) (remote)
Hostinger

We are looking for a junior technical customer success specialist to join our customer success team... ability to multitask and handle multiple customer inquiries simultaneously... apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about......

Sales Account Associate or Manager (ingles+español)
inte-QT

Willingness and ability to attend meetings and field communication outside of normal working hours to accommodate teams or partners based internationally and meet customer deadlines, as needed... join our growing team as a key account manager in the gbs team, you will focus on growing and developing......

VIP Account Manager - Cyprus
Triskel Consulting

Proficiency in using customer relationship management (crm) tools and other relevant software... a customer-centric mindset with a firm commitment to delivering top-tier customer service... provide customized support to vip players, including managing deposit and withdrawal requests, resolving payment......

ECOSYSTEM RELATIONS MANAGER
Fundación Valenciaport

• support the team in the internal reporting of opentop activities... • support to the open innovation processes, participating in calls for startups, startup selection processes, startup incubation and acceleration, etc... • content management and creation for opentop social networks, opentop web site......

Store Manager
Anonimo

We are seeking an individual who thrives on challenges, embraces creativity, and understands the intricate dance between customer satisfaction and team morale... requisitos del puestocurrently, we are on the lookout for a visionary store manager who embodies the essence of our brand – someone who can......

Home Support Visa patrocinada Asistente de enfermería UK
Reach HR Consulting

Home support - visa patrocinada - asistente de enfermería - londres descripción de la empresareach_hr_consulting se especializa en la refruición de los profesionales de la salud de globalce... trabajamos con una amplia gama de profesionales médicos, incluidas enfermeras, médicos, asistencia sanitaria......

Home support / LIVE IN - Patrocinador Visa - READING UK
Reach HR Consulting

Home support / live in - patrocinador visa - reading uk reach_hr es una empresa especializada en la contratación de profesionales sanitarios... motivación para trabajar con este tipo de pacientesla formación profesional es una ventajala experiencia previa es una ventajapermiso de conducir válido en el......