ENTERPRISE CUSTOMER SUCCESS MANAGER - MADRID/BARCELONA

About usIfeel is an unique, comprehensive, and scalable solution that uses data to provide a holistic understanding of the employees' mental well-being, inspire human growth, and guideorganizations toward cultivating a positive mental well-being culture.We impact society positively through our commitment and know-how, led by the best professionals. A challenging job to inspire & nurture a better future, every day.What are we looking for?Are you passionate about creating seamless client experiences and driving impactfuloutcomes? We are seeking a dynamic Enterprise Customer Success Manager to empowerour clients with the tools and engagement strategies they need to achieve their businessgoals. This role is pivotal in guiding clients through onboarding, ensuring consistent valuerealization, and shaping their success metricsMain tasks and responsibilities:Lead Enterprise Project Management: Oversee client-facing enterprise project management and implementation, ensuring projects are executed efficiently and alignwith client objectives.Develop Engagement Strategies: Collaborate with clients to develop and implement tailored engagement strategies, particularly during pilot phases, to secure long-term partnerships.Consultative Recommendations: Utilize data insights to provide consultative recommendations, crafting compelling stories that demonstrate the product's valueand impact on client success.Operational Excellence: Address client needs from an operational perspective to enhance key performance areas, driving measurable business outcomes.Stakeholder Communication: Act as a liaison between clients and internal stakeholders, clearly communicating client needs to improve product development andalign service expectations with platform capabilities.Proactive Requirement Anticipation: Identify and anticipate client requirements to ensure effective product utilization and maximize value delivery.Data-Driven Insights: Document and analyze client interactions and outcomes to provide actionable insights, showcasing tangible improvements and value delivered by the product aligned to client goals.Cross-Functional Coordination: Work closely with the clinical department to connect client needs related to employee emotional well-being with services and product features.Effective Communication: Deliver clear, concise, and tailored product overviews across diverse channels and audiences, managing multiple projects simultaneously.The Ideal candidate will have:At least 5 years of proven experience in customer success or client-facing roles, preferably in enterprise settings.A strong interest in psychology and mental health, enhancing understanding of client needs.Experience in SaaS companies is highly desirable.Fluency in English and Spanish.Exceptional analytical and problem-solving skills.Strong storytelling and communication abilities to effectively convey data-driven insights.Experience working with cross-functional teams to drive client success.Demonstrated personal ownership, proactivity, and teamwork.Excellent time management and organizational skills to handle multiple projects concurrently.Our Core Principles:Humanise Growth: Let your actions lead you in a path to growth, for yourself, others and ifeel as a whole.Lead by Example: Drive others to achieve their highest potentialities.Trust in Yes: Say yes to the exceptional.Innovate Humanly: Access the type of creativity that can brighten the human experience.Engage to Unlock Greatness: Engage. Dare to be great.What do we offer?Full-time, fixed contract (Monday to Friday).Office located in the heart of Madrid, close to Manuel Becerra / Lista.Hybrid work model with flexible hours: with the option to come to the office a soften as you’d like.Salary depends on experience with room for negotiationFlexible compensation with tax benefits through Cobee.Private health insurance provided by Alan.Full access to ifeel’s psychological therapy services, including a dedicated psychologist.Complimentary fruit, snacks, and drinks available in the office.Company-sponsored team lunch every Friday.Be part of a dynamic and international team in an excellent work environment.Opportunity to make a real impact in a rapidly growing start-up with significant career growth potentialWe highly appreciate your interest. ifeel an equal opportunity employer: all applicants will beconsidered for employment without attention to race, color, religion, sex, sexual orientation,gender identity, national origin, veteran or disability status. Please keep in mind that due to thehigh volume of applications, we will notify shortlisted candidates only.The information you share with us will be treated confidentially and used exclusively forevaluation and selection purposes. Your resume and other related documentation, followingthe applicable regulation, will be stored during the recruitment process and will be deletedwithin two (2) years from the conclusion of the process, unless otherwise agreed. Bysubmitting your application, you agree to the processing of your personal data in connectionwith this recruitment process.